CQC report explained · a residential care home
What the CQC found at Tony Long House
Not yet rated: the CQC has not published a rated inspection for this home, which is usual for a new registration.
What inspectors found, November 2020
Inspected but not rated; inspectors found good infection control and strong arrangements for keeping people safe during the pandemic.
The inspection took place on 29 October 2020. It was an announced, targeted inspection focused only on infection prevention and control during the coronavirus pandemic.
Inspectors found that the home had enough protective equipment, staff understood how to use it, and regular Covid-19 testing was carried out for people living there and staff. The home also had plans for managing an outbreak and arrangements for safe visiting and family contact.
The home was inspected but not rated overall. The Safe question was also inspected but not rated. This means the inspection checked infection control arrangements, rather than giving a new overall quality rating.
Infection control
Inspectors found that the home had enough protective equipment and that staff had been trained to put it on and remove it correctly.
“The provider ensured there was a sufficient stock of personal protective equipment (PPE) and the supplier ensured it complied with the quality standards.” from the report
Regular testing
The home arranged regular Covid-19 testing for both residents and staff.
“Regular testing for Covid-19 took place for both people living at the service and the staff.” from the report
Stable staff team
People were supported by staff they knew well, which helped them recognise staff wearing face masks.
“People were supported by a stable and committed team of staff whom they knew well.” from the report
Family contact
The home helped relatives stay in touch through technology and controlled visits.
“The provider ensured people's relatives were able to get in touch with people. For example, by using technology and through controlled visits.” from the report
Inspectors raised no specific concerns in this report.
- 01How are people and staff tested for Covid-19 now?
- 02How are visits managed, and how can relatives keep in touch if visits are restricted?
- 03What protective equipment is available, and how are staff trained to use it?
- 04What would happen if someone living at the home or a member of staff developed Covid-19?
- 05How have the infection control arrangements changed since the inspection on 29 October 2020?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not assess the other four key questions or give an overall rating. This explanation was written from the published report of 12 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
Tony Long House was rated Good overall; inspectors found safe, kind and personalised care, with one minor maintenance issue being addressed.
The CQC made an unannounced inspection visit on 22 November 2017. One inspector spoke with people living at the home, a relative, staff, the manager and a local authority commissioner. They observed care and checked care plans, staff records, medicines and other records.
The home supported six people with physical disabilities, or learning and physical disabilities. Inspectors found enough staff, safe medicines practice, suitable risk assessments and good infection control. People were supported to make choices, stay as independent as possible, access healthcare and take part in activities.
Inspectors found staff to be kind and respectful. Care was tailored to people's communication needs, preferences, relationships and interests. The home had systems for complaints, quality checks and learning from mistakes.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home had also been rated Good at the previous inspection, so this inspection found that the overall rating remained Good.
Kind and respectful care
Inspectors saw staff treating people with warmth, compassion, dignity and respect. People were involved in their care and were supported as individuals.
“We observed staff treating people with dignity, respect and as individuals.” from the report
Choice and independence
People were supported to make choices, go out, cook and take positive risks where this was appropriate. Their communication preferences were respected.
“Most people were able to go out on their own and staff supported people to take positive risks and pursue their interests.” from the report
Safe staffing and medicines
There were enough staff to respond promptly and spend time with people. Medicines records were accurate during the inspection, and earlier signing problems had greatly reduced.
“There were sufficient staff on duty to meet people's needs. Staff were not rushed in their duties and had time to sit and chat with people.” from the report
Personalised support
Care plans recorded people's histories, preferences, communication needs and interests. Staff adapted support to people's individual ways of communicating and living.
“Care records contained details of people's personal histories, likes, dislikes and preferences” from the report
Open management
The home had an open culture and used audits, meetings and surveys to identify improvements. People's views were used in areas such as staff recruitment and decoration.
“The service had a positive culture that was open and honest.” from the report
Inspectors raised no specific concerns in this report.
- 01Has the malfunctioning electric door in the communal lounge now been repaired?
- 02How will you support my relative's particular communication needs and preferences?
- 03How do you make sure medicines are recorded correctly every time?
- 04What activities and community access would be available for my relative?
- 05How would my relative and our family be involved in reviewing their care?
This was an unannounced inspection covering all five key questions and the overall quality of the service. This explanation was written from the published report of 15 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tony Long House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 3 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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44 live-in carers within about an hour of Swindon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,280 a week. 34 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.