CQC report explained · a residential care home
What the CQC found at Timken Grange
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found that risks, medicines, infection control, recruitment, accidents and staffing were managed safely.
- Effective?
- Good
- People's needs were assessed before they moved in. Staff were trained and supported, people were helped with food, drink and healthcare, and consent was managed in line with legal requirements.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They were involved in decisions and supported to remain as independent as possible.
- Responsive?
- Good
- Care plans were personalised and updated when people's needs changed. People were supported with communication, activities, relationships, complaints and end of life choices.
- Well-led?
- Good
- The home had effective checks on safety and quality. Inspectors found an open culture, active involvement from people and relatives, and partnership working with health professionals.
What inspectors found, January 2023
Timken Grange is rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was the first inspection since the home was registered. It was unannounced and took place on 5, 6 and 25 October 2022. Inspectors visited on 5 October, spoke with people, relatives and staff, and checked care, medicines, recruitment and management records.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, risks were assessed, medicines were managed safely and the home was clean. Staff had the right checks and training, and there were enough staff to meet people's needs.
People were treated kindly and involved in decisions about their care. Care plans were personalised and activities helped people maintain relationships and avoid isolation. The home had systems to investigate incidents, manage complaints and monitor the quality of care.
During the inspection, ownership of the home changed. The management and staff teams stayed the same, and people and relatives were consulted. The report says there were no changes to the home's day-to-day operation.
Kind and respectful staff
People and relatives described positive relationships with staff. Staff supported privacy, dignity, choice and independence.
“People were well treated and supported by staff that understood their needs.” from the report
Personalised care
Care plans included people's histories, preferences and relationships. Staff were organised so regular teams could get to know people well.
“Care plans were person centred and gave staff good guidance on people's holistic needs.” from the report
Activities and relationships
People were offered varied activities and support to make friends and stay connected with the local community.
“People were supported with as much activity as they wished to avoid social isolation.” from the report
Strong management oversight
The management team used audits, action plans and meetings to monitor care and improve the service. People and relatives said they felt listened to and included.
“Robust systems and processes ensured effective managerial oversight of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure my relative's care plan reflects their changing needs and personal preferences?
- 02How do you make sure there are enough staff when the home becomes busy or staff are absent?
- 03How will you support my relative to take part in activities that suit their interests, mobility and communication needs?
- 04How will you involve our family in care reviews and decisions if my relative cannot make a particular decision?
- 05How will the change in provider ownership affect the home, its management and the staff team?
This was an unannounced first inspection that assessed all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 12 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Timken Grange
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2022
Registered with the Care Quality Commission on 3 November 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.