CQC report explained · a residential care home
What the CQC found at Timber Grove
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, appropriate risk assessments, safe recruitment and safe systems for storing and giving medicines. The medicines records checked had no gaps or anomalies.
- Effective?
- Good
- Staff had relevant training and support. People were supported with food, drink, healthcare and communication, and staff understood the principles of the Mental Capacity Act.
- Caring?
- Good
- Staff were observed to be kind, respectful and familiar with people's needs. People were supported to make choices, stay independent and keep in contact with family.
- Responsive?
- Good
- Care was tailored to people's needs, preferences and interests. People were supported with activities, holidays, community links and regular care plan reviews.
- Well-led?
- Good
- Inspectors found committed managers, positive staff morale and effective checks on quality and safety. The home sought views from people, relatives and professionals.
What inspectors found, May 2018
Timber Grove rated Good; inspectors found safe, kind and person-centred care, with some relatives unclear about the complaints process.
The inspection was unannounced and took place on 3 May 2018. One inspector observed care, spoke with relatives, staff and health professionals, and checked care plans, risk assessments, medicines records, staff records and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training, good support with health and nutrition, and care that respected people's choices, dignity and independence.
The home supported people with activities, hobbies, family contact and community links. Care plans were regularly reviewed, although the new 'Love my Life' approach was still being introduced. Relatives were positive overall, but some did not know how to make a complaint.
The overall Good rating stayed the same as at the previous inspection in February 2016. The report says there was no evidence of serious risks or concerns.
Safe staffing
Inspectors found there were enough staff to meet people's needs safely. Staff said staffing levels were sufficient, and care was provided promptly during the visit.
“There were enough staff to meet people's care and support needs safely.” from the report
Kind and respectful care
Staff knew people well and supported them with dignity, privacy and compassion. Inspectors saw people included in conversations and activities.
“Staff were kind, caring and supportive towards people and treated them with dignity and respect.” from the report
Personalised support
Care plans recorded people's likes, dislikes, preferences and support needs. People were encouraged to make choices and do as much as possible for themselves.
“There was a strong emphasis on person centred care.” from the report
Meaningful activities
People were supported to follow their interests, attend local events and clubs, go on holidays and take part in social events.
“People were supported to live fulfilled and meaningful lives.” from the report
Quality monitoring
The managers and provider used audits, meetings, surveys and visits to check the service and follow up actions.
“There were systems in place to monitor the quality and safety of the service.” from the report
Complaints information
minorSome relatives did not know about the complaints procedure, although they felt management would listen if they raised a concern.
“Relatives we spoke with were not aware of the complaints procedure but told us they were confident they would be listened to if they needed to make a complaint or raise a concern with management.” from the report
- 01How do you explain the complaints procedure to new residents and their families?
- 02How far has the 'Love my Life' approach been introduced, and are all care plans now updated?
- 03If the planned new buildings go ahead, how will each person and their representative be involved in decisions about the move?
- 04How do you check that staffing levels remain sufficient when people's needs change?
- 05How will you provide information in the communication format that suits my relative, such as pictorial information, large print or Makaton?
This was an unannounced comprehensive inspection covering all five questions, with the previous Good ratings confirmed. This explanation was written from the published report of 24 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Timber Grove
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.