CQC report explained · a residential care home
What the CQC found at Tile House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found effective risk assessments, enough staff, safe medicines systems, suitable recruitment checks and good infection control.
- Effective?
- Good
- Staff had appropriate training, induction, supervision and appraisals. People received food, drink and healthcare support suited to their needs, and legal safeguards were followed where people lacked capacity.
- Caring?
- Good
- People were treated with dignity and respect. Staff communicated kindly, supported independence and helped people maintain important relationships.
- Responsive?
- Good
- Care plans were detailed and reviewed regularly. Staff offered choices, responded to changing needs, supported activities and had arrangements for end of life care and complaints.
- Well-led?
- Good
- People, relatives and professionals were positive about the management. Audits, feedback systems and partnership working were used to monitor and improve the service.
What inspectors found, March 2019
Tile House rated Good; inspectors found safe, kind and responsive care, with no serious risks or concerns identified.
Inspectors visited the home without notice on 16 January 2019. They spoke with people living there, visitors, health and social care professionals, managers and staff. They observed care and checked care plans, medicines, recruitment records, complaints, incidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments, clean surroundings and staff who were trained and supported.
People were treated with dignity and kindness. Staff knew people well, supported their independence and responded to changes in their needs. People had activities, healthcare support and personalised care plans. The rating stayed Good, as it had been at the previous inspection in May 2016.
Safe staffing
Inspectors found enough staff to meet people's needs promptly. Staff were able to provide support in a calm and unhurried way.
“There were enough staff to meet people's needs in a timely way and staff were able to support people in a relaxed and unhurried way.” from the report
Kind and respectful care
Staff understood people's communication needs and treated them with patience, dignity and respect. People were supported to remain as independent as possible.
“People were cared for with dignity and respect and were treated in a kind and caring way by staff.” from the report
Personalised support
Care plans included people's preferences, health needs, communication needs and abilities. Staff offered choices about food, clothing, activities and where people spent their time.
“Care plans included information in relation to people's likes and dislikes, personal preferences, healthcare needs, social care needs, communication requirements and personal abilities.” from the report
Activities and inclusion
People could take part in activities such as quizzes, arts and crafts, meal preparation and outings. Families were also encouraged to join in.
“During the inspection we saw people were encouraged and supported to do things they enjoyed including participating in a quiz, arts and crafts and helping with preparing meals.” from the report
Good oversight
The management team used audits, feedback and reviews of incidents to monitor the service. Inspectors found that action was taken when issues were identified.
“There were robust auditing processes in place and the provider carried out their own quality assurance process and provided feedback of their findings to the registered manager.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if their health or care needs changed?
- 02What activities would be suitable for my relative, and how would you support them to take part?
- 03How would you manage any risks such as falls, poor nutrition, dehydration or skin problems?
- 04How would you involve my relative and our family in care plan reviews and decisions?
- 05How would you support my relative's wishes and comfort if they needed end of life care?
This was an unannounced inspection of the overall service, including the care home and support provided to five people in their own homes, and it considered all five CQC questions. This explanation was written from the published report of 5 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tile House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 8 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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84 live-in carers within about two hours of Isle of Wight
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,230 a week. 68 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.