CQC report explained · a residential care home
What the CQC found at Tigh Allene
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, risk assessments and safeguarding arrangements. Medicines, fire safety and the home environment were checked and found to be appropriately managed.
- Effective?
- Good
- Staff were trained, supervised and supported. People's needs, dietary requirements, healthcare support and legal arrangements for decisions and restrictions were recorded.
- Caring?
- Good
- Staff understood people's individual needs and treated them with dignity and respect. People were supported to make choices, communicate and maintain their independence.
- Responsive?
- Good
- Care plans were detailed, regularly reviewed and based on people's wishes, history and interests. The home supported activities, communication and social contact, and had a complaints process.
- Well-led?
- Outstanding
- Inspectors found exceptionally strong leadership, continuous improvement and well-embedded checks on quality. People, families, staff and other professionals were involved in improving the service.
What inspectors found, March 2019
Tigh Allene was rated Good overall, with Outstanding leadership and no serious risks or concerns found.
Inspectors visited on 7 and 8 January 2019. The inspection was announced. They spoke with family members, staff, managers and a health and social care professional. They also observed care and checked care records, staff files and other information.
The home supports up to five people with learning disabilities. Inspectors found enough trained staff, safe medicines arrangements, suitable risk assessments and a clean, adapted home. People were treated with dignity, supported to make choices and helped to stay involved in activities and the local community.
All four other areas were rated Good: Safe, Effective, Caring and Responsive. Well-led was rated Outstanding, improving from Good at the previous inspection. The overall rating remained Good.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were stored and administered safely, with work under way to reduce psychotropic medicines where possible.
“There were sufficient numbers of staff on duty to support people and keep them safe.” from the report
Respect and choice
Staff supported people to make choices and to do things for themselves where possible. Inspectors observed staff protecting people's privacy and dignity.
“Staff demonstrated a good understanding of people's individual needs and treated people with dignity and respect.” from the report
Personalised support
Care records reflected people's histories, preferences, communication needs and goals. Activities were chosen and reviewed with the person.
“Support plans were written in a sensitive and thoughtful way that reflected people's life history, and likes and dislikes in great detail.” from the report
Strong leadership
The home had detailed improvement plans, regular quality checks and research into better ways to support people. Staff and families spoke positively about management.
“Governance was extremely well embedded in the running of the service.” from the report
Community involvement
People were supported to avoid social isolation and to take part in local activities and ordinary community life.
“The service had excellent links with the local community.” from the report
End of life plans were not completed
minorEnd of life support plans had been sent to families, but none had been completed or returned when inspectors visited. Ask how the home now makes sure these wishes are recorded.
“At the time of our inspection visit, none had been completed or returned by family members.” from the report
- 01How will you support my relative's particular communication needs and help them make choices?
- 02How do you review psychotropic medicines, and what reduction plan would apply to my relative if appropriate?
- 03How will you involve my relative and our family in writing and reviewing their care plan?
- 04How do you make sure end of life wishes are completed, recorded and kept up to date?
- 05Which activities and community opportunities would match my relative's interests and goals?
This was an announced inspection covering all five CQC questions, including observations, discussions and checks of care and staff records. This explanation was written from the published report of 12 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tigh Allene
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- March 2013
Registered with the Care Quality Commission on 16 March 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.