CQC report explained · a nursing home
What the CQC found at Three Corners
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment checks, individual risk assessments and safe medicines systems. However, some as-needed medicines did not have enough information to guide staff on when and why they should be given.
- Effective?
- Good
- Staff had relevant training, supervision and appraisal, and people received support with health, nutrition and hydration. Inspectors found that some mental capacity assessments were not specific enough and one best-interest decision had not been documented.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences and supported them to make choices, maintain relationships and express their views.
- Responsive?
- Good
- Care plans were person centred, detailed and regularly updated. People had a range of activities, including individual support, outings and events, and complaints were responded to quickly.
- Well-led?
- Good
- The management was described as approachable and supportive. Audits, staff meetings, feedback and checks of care, medicines, accidents and the building were used to monitor quality and safety.
What inspectors found, April 2018
Three Corners rated Good; inspectors found kind, safe and responsive care, with improvements still needed in mental capacity records and some medicines guidance.
Inspectors visited on 22 and 23 March 2018. The first day was unannounced. They observed care, spoke with people, relatives, staff and healthcare professionals, reviewed care and staff records, and checked the building.
The home was caring, safe and well run. Inspectors found enough staff, suitable recruitment checks, individual risk assessments, trained staff and good links with health professionals. People were treated with kindness, dignity and respect.
The home had improved since the previous inspection in October 2015. Care records were now person centred and up to date, so the responsive rating improved from Requires Improvement to Good. The home was rated Good overall and Good in all five areas.
Kind and respectful care
Staff built strong relationships with people and respected their privacy, dignity and choices.
“People were observed to be treated with kindness and compassion by all the staff who valued them.” from the report
Safe staffing and risk management
Inspectors found enough staff on duty and individual plans to reduce risks such as falls, skin damage, malnutrition and unsafe moving.
“There were adequate numbers of staff to keep people safe and make sure their needs were met.” from the report
Personalised care and activities
Care plans included people's preferences and health needs. Activities were varied and included group sessions, one-to-one time, visits and trips out.
“A variety of activities were available at the home based on people's individual wishes and needs.” from the report
Improved care records
The home had improved its records since 2015. Inspectors found them person centred, comprehensive and up to date.
“During this inspection in March 2018 we found that records were person centred, comprehensive and contained up to date information.” from the report
Quality oversight
The provider used audits, feedback, staff meetings and checks of accidents, medicines, training and the building to monitor the service.
“The registered provider had procedures in place to monitor the quality of the service provided.” from the report
Guidance for as-needed medicines
needs fixingSome people had as-needed medicines, but records did not explain when and why staff should give them. The manager said this would be addressed immediately.
“However, there was no information to guide staff on when and why people might need these.” from the report
Mental capacity records
needs fixingSome capacity assessments covered a person's ability to make decisions generally rather than a specific decision at the time. Inspectors recommended that assessments and best-interest decisions comply with the Mental Capacity Act.
“We recommend that the provider ensures that all assessments and best interest decisions are made in compliance with the Mental Capacity Act 2005.” from the report
- 01What information is now recorded for each person's as-needed medicine, including when and why it should be given?
- 02How do you assess a person's capacity to make a specific decision at the time it is needed?
- 03How are best-interest decisions recorded when someone cannot make a specific decision?
- 04How are care records being transferred and checked on the electronic care monitoring system?
- 05How will you make sure activities continue to include people who stay in their rooms or do not use communal areas?
This inspection covered the overall quality of the home and all five key questions; the responsive rating improved from Requires Improvement at the October 2015 inspection to Good. This explanation was written from the published report of 26 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Three Corners
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- May 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 8 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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21 live-in carers within about an hour of Torbay
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,400 a week. 17 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.