CQC report explained · a residential care home
What the CQC found at Thornton Lodge Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Are people protected from harm? Staffing, medicines, infection control, safeguarding.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Inspectors found an open culture, supportive management and effective checks on care, medicines, complaints, accidents and the environment. Feedback was used to identify improvements.
What inspectors found, January 2019
Thornton Lodge Limited was rated Good; inspectors found safe, kind and personalised care, with a few minor improvements suggested.
This was an unannounced comprehensive inspection on 11 December 2018. Inspectors spoke with 12 people, a GP, three staff members and the registered manager. They reviewed care records, staff files and information held by the CQC.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and staff knew their needs well. Inspectors found suitable staffing, safe medicines practice, good training, personalised care plans, activities and access to healthcare.
The report says the rating remained Good, as at the previous inspection in May 2016. Inspectors found no serious risks or concerns. They did identify a few minor points, including adding photographs to medicines profiles and preparing personal emergency evacuation plans.
People felt safe
People told inspectors they felt safe and secure. Staff understood safeguarding and how to report concerns.
“People continued to feel safe at Thornton Lodge.” from the report
Kind and respectful care
Staff knew people well and supported them at their own pace. Inspectors saw positive interactions and respect for privacy and independence.
“We observed staff supporting people in a kind and caring way throughout our inspection.” from the report
Personalised support
Care plans included people's preferences, backgrounds, beliefs and needs. People and those close to them were involved in reviews.
“We saw individualised support plans were in place that provided clear information for staff on how to deliver people's care.” from the report
Activities and community life
People could take part in activities at the home and in the community, including outings, shopping, church and visits to the library.
“A variety of activities were available including playing bingo, art work, sewing and other group outings.” from the report
Good management checks
The home had regular checks covering areas such as medicines, care plans, accidents, complaints and the environment. The report describes the records as well maintained.
“We saw documented evidence that showed the service had effective audit systems in place and these were kept up to date.” from the report
Emergency evacuation plans
minorInspectors recommended that the home prepare individual plans explaining the support each person would need to leave safely in an emergency.
“It is recommended the registered manager draws up personal emergency evacuation plans (PEEP) for people which detail the individual support people require from staff to respond safely in an emergency.” from the report
Recording keyworker meetings
minorThe manager planned to introduce and record regular monthly meetings between keyworkers and the people they supported. This was intended to keep people involved in their care planning.
“The registered manager discussed the plan to record the progress of keyworkers working with people to achieve their care plan objectives.” from the report
- 01Have photographs now been added to each person's medicines profile, and how do staff check they are giving medicines to the right person?
- 02Have personal emergency evacuation plans been prepared for my relative, and when were they last reviewed?
- 03How will my relative take part in regular care plan reviews and monthly keyworker meetings?
- 04How would you meet my relative's specific mental health, learning disability, health or support needs?
- 05What activities and community outings would be available for my relative, and how would staff support them to take part?
This was an unannounced comprehensive inspection covering all five questions, and the ratings remained Good from the previous inspection in May 2016. This explanation was written from the published report of 4 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Thornton Lodge Limited
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- May 2012
Registered with the Care Quality Commission on 2 May 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Croydon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.
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