CQC report explained · a residential care home
What the CQC found at The Yelverton Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, visiting, PPE, testing, safe admissions, outbreak management and COVID-19 vaccination requirements. The provider also had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, January 2022
Inspected but not rated; inspectors found strong infection control and visiting arrangements during the COVID-19 pandemic.
The CQC carried out an announced, targeted inspection on 17 January 2022. It looked mainly at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
Inspectors found clear systems to reduce infection risks. These included visitor booking, testing, masks, suitable protective equipment, staff training, monitoring of staff practice and frequent cleaning of busy areas.
The home was assured to be managing infection risks, safe admissions, testing, visits, outbreaks and vaccination requirements for staff and visiting professionals. The service was inspected but not rated, so this report does not give an overall quality rating.
Visiting arrangements
The home used a booking system, testing and masks to reduce infection risks while allowing visits.
“We have to complete an LFT test and wear a mask. We are welcomed here.” from the report
Protective equipment
The home had enough suitable PPE and reminders about how to put it on, remove it and dispose of it safely.
“The provider ensured a sufficient stock of appropriate PPE and there was signage to remind staff and visitors about the correct guidance for donning, doffing and disposing of PPE.” from the report
Cleaning and monitoring
Inspectors saw frequent cleaning of touch points and busy areas. Staff infection-control practice was monitored through supervision and observed practice.
“There was frequent cleaning of touch points and high traffic areas to ensure the home was clean and we saw this during our inspection.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and when were they last reviewed?
- 02How are visits managed now, including testing, PPE and any restrictions?
- 03How do you monitor whether staff follow infection prevention and control procedures?
- 04How would you manage an infection outbreak in the home?
- 05What measures are currently in place if COVID-19 or other staffing pressures affect staffing levels?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other key questions were not assessed. This explanation was written from the published report of 27 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
The Yelverton Residential Home was rated Good overall; inspectors found safe, kind and personalised care, with some work still developing in staffing and record-keeping.
This was a comprehensive inspection on 16 and 22 March 2018. The first day was unannounced. Inspectors spoke with people, relatives, staff and health professionals. They observed care and reviewed care records, medicines records, staff files and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff to meet people's needs, safe medicines arrangements, suitable training and good support from health professionals.
People were treated kindly and with respect. Care plans described people's needs, choices and life histories. Relatives were involved in care planning, activities were available, and there was a complaints process.
The home was a new service and the team was still becoming complete. Inspectors noted some ongoing work, including improving the accuracy of care recordings, developing activities and resolving small problems with the computerised care records system.
Staffing and safety
Inspectors found enough staff to meet people's needs safely. Recruitment checks, risk assessments and emergency plans were also in place.
“There was a sufficient number of staff on duty to care for people safely.” from the report
Kind and respectful care
Staff were described as compassionate and knew people's needs well. People were supported with dignity, privacy and choice.
“Staff relationships with people were strong, caring and supportive.” from the report
Personalised support
Care plans included people's preferences, life histories and health needs. Families could be involved in reviews and, where consent was given, access care records.
“Care plans contained detailed information, including life history, to help staff support people in a personalised way.” from the report
Food and healthcare
People had varied food choices, snacks and drinks. The home supported access to health professionals and monitored people's weights where needed.
“There was a varied menu containing well balanced nutritious options.” from the report
Management and improvement
The management team used audits, surveys, meetings and an improvement plan to monitor the service and involve people and staff.
“The provider used a range of quality monitoring systems, including audits to continually review and improve the service.” from the report
Vacant posts and agency cover
needs fixingThe home was recruiting for three vacant positions. Agency staff and existing staff were used to cover gaps in the rota, although inspectors found staffing levels safe during the inspection.
“The registered manager was actively recruiting to fill three vacant positions.” from the report
Care recording still being improved
needs fixingManagement was working with staff to make sure records of people's care, food and fluids were accurate and that staff acted when required amounts were not reached.
“The management team were working with staff to ensure recordings were accurate” from the report
One delayed referral
minorInspectors discussed one referral to an optician and audiology that had not happened promptly. The manager was aware and took action immediately.
“We discussed with the management team the timeliness of one referral not taking place promptly to the optician and audiology.” from the report
Care records system
minorThe computerised care records system had a few small problems. The home was working with the software provider to improve it.
“This had had a few small issues and they were working with the computer software provider regarding these to make the system totally effective for them.” from the report
Activities still developing
minorActivities were available and a varied timetable was in place. The activities co-ordinator was new, and plans were being developed further.
“They were new to their role and with the registered manager's support had plans to develop activities further.” from the report
- 01Have the three vacant positions been filled, and how often are agency staff now used?
- 02What checks are now made to ensure care, food and fluid records are accurate and acted on promptly?
- 03What changes were made to the computerised care records system after the small issues identified in the report?
- 04How are referrals to opticians, audiology and other health professionals tracked to prevent delays?
- 05How has the activities timetable developed since the inspection, and how are residents' individual interests included?
This was a comprehensive inspection covering all five questions and was the first inspection since the service registered with CQC in March 2017. This explanation was written from the published report of 17 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Yelverton Residential Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at The Yelverton Residential Home →
- April 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Yelverton Residential Home →
- March 2017
Registered with the Care Quality Commission on 16 March 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.