CQC report explained · a residential care home
What the CQC found at The Yachtsman Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that people were protected from abuse and avoidable harm, risks were assessed, staffing was suitable and infection control measures were in place. Several medicine temperature checks for June had not been recorded.
- Effective?
- Good
- This key question was not inspected during this visit. The report says earlier ratings were used for key questions that were not inspected.
- Caring?
- Good
- This key question was not inspected during this visit. Inspectors did hear positive feedback from people and relatives about staff and the culture of the home.
- Responsive?
- Good
- This key question was not inspected during this visit. The report does not give a current rating for Responsive.
- Well-led?
- Good
- Inspectors found clear management responsibilities, effective governance, regular feedback and evidence that the service worked with health and social care professionals.
What inspectors found, July 2022
The Yachtsman Care Home was rated Good; inspectors found safe, well-managed care, with some medicine temperature records missing.
The unannounced inspection took place on 27 June 2022. One inspector spoke with people, relatives, staff and a district nurse. They observed care, checked the home, medicines and records, and reviewed recruitment and management documents.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found that people were protected from abuse, risks were assessed, medicines were generally managed safely, staffing was suitable and infection control arrangements were effective.
People and relatives described a positive culture and said staff were kind and supportive. The management team used audits, feedback and incident reviews to monitor the service and make improvements.
Several medicine storage temperature checks for June had not been recorded. The manager said action would be taken. The report says the previous overall rating was also Good, published on 4 December 2017.
Medicines generally managed safely
Medicines were stored securely and administered as prescribed. Controlled drug stocks matched the records, and there were audits of medicine practices.
“Medicines were managed safely and stored securely at the correct temperatures.” from the report
People felt safe
People, relatives and staff told inspectors that the home was a safe place. Staff had training on recognising and reporting abuse.
“Feedback from people, relatives and staff was that The Yachtsman Care Home was a safe place to live.” from the report
Infection control
Inspectors were assured that the home used protective equipment safely, supported testing and had arrangements to prevent and manage infection outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Positive culture
People and relatives described staff as genuine, kind and supportive. Relatives also praised communication and regular telephone updates.
“A second person told us, "It is a care home, but it is more than that. The staff are so genuine.” from the report
Strong oversight
The management team had defined responsibilities, used audits and gathered views from people, relatives and professionals.
“Effective and continuous governance was embedded into the running of the service with a strong framework of accountability.” from the report
Missing medicine temperature records
minorSeveral temperature checks for June had not been recorded. The manager said action would be taken to reduce the chance of this happening again.
“However, several temperature checks for the month of June had not been recorded.” from the report
- 01What action was taken after several medicine temperature checks for June were not recorded?
- 02How are medicine storage temperatures checked and audited now?
- 03How are staffing levels adjusted when people's needs change?
- 04How will you keep relatives informed about their family member's care and wellbeing?
- 05How do you review accidents, incidents and complaints to make improvements?
This was a focused inspection of Safe and Well-led, including infection prevention and control; the other key question ratings were not inspected and earlier ratings were used for the overall rating. This explanation was written from the published report of 12 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
The Yachtsman Care Home was rated Good; inspectors found safe, kind and well-organised care across all five areas.
This was an unannounced, comprehensive inspection on 01 November 2017. Inspectors spoke with people living at the home, relatives, staff and a healthcare professional. They observed care, checked medicines and care records, and looked at staffing, training, recruitment, meals, cleanliness and management records.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines procedures, reviewed risk assessments and suitable training. They also found the home clean, well maintained and suitable for the care provided.
People and relatives described staff as kind, patient and caring. Care plans reflected people's needs and preferences, meals and activities offered choice, and healthcare needs were monitored. The home had a complaints process and quality checks in place.
The previous inspection also rated the service Good. This inspection found that the home remained Good.
Kind and respectful care
Inspectors observed staff treating people with dignity, patience and compassion. People and relatives also spoke positively about how staff supported them.
“We observed they demonstrated compassion towards people in their care and treated them with respect.” from the report
Safe medicines
Medicines were stored, administered and recorded safely. Inspectors found the controlled medicines records accurate and complete.
“This showed the registered manager had systems to protect people from unsafe storage and administration of medicines.” from the report
Personalised support
Care plans included people's needs, wishes and preferences and were reviewed regularly. Staff knew the people they supported and responded to their individual needs.
“Care plans seen and discussion with people who lived at the home and their family members confirmed they had been involved in the care planning process.” from the report
Activities and choice
People were offered a range of activities and were supported to make choices about meals and care. Inspectors saw people enjoying activities during the visit.
“The people we spoke with told us how much they enjoyed the activities organised.” from the report
Listening and improvement
The home used audits, meetings and surveys to monitor quality and respond to suggestions. Inspectors saw examples of changes made after people's views were heard.
“This showed the registered manager continuously listened to people's views and ideas and was open to making changes and improvements to the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you check that staffing levels remain sufficient for my relative's needs, including at busy times?
- 02How will my relative and family be involved in creating and reviewing the care plan?
- 03How will you support my relative's communication needs, including during healthcare appointments?
- 04What activities are available, and how will you adapt them to my relative's interests and abilities?
- 05How will you record and follow my relative's end of life wishes?
This was an unannounced comprehensive inspection covering the premises and care provided, with all five question areas rated Good. This explanation was written from the published report of 2 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Yachtsman Care Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- July 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2017Goodstayed GoodSafe: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- May 2014
Registered with the Care Quality Commission on 2 May 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.