What the CQC found at The Woodlands Care Home

The home had a regular testing programme for people and staff, with monitoring for retests and participation in the vaccine roll-out.

“There was a clear regular programme for staff and people living in the home to be tested for COVID-19.” from the report

Staff used PPE correctly and supplies were available. The home was also working with public health and local infection control teams.

“Staff followed procedures for donning and doffing personal protective equipment (PPE) and how to dispose of it safely, in line with government guidelines.” from the report

Staff helped people keep in touch with relatives by telephone and video call. End-of-life visits and other visits through a visiting pod were also accommodated.

“The provider ensured people-maintained contact with relatives by staff supporting them with video calls and telephone calls.” from the report

The home had a contingency plan for positive tests and isolation. People who tested positive were isolated in their rooms when appropriate.

“A robust contingency plan was in place and used, for when positive testing or isolation for staff or people arose.” from the report

The home had identified risks affecting people and staff in high-risk groups, but these were not recorded for the relevant individuals. The manager said this would be addressed immediately.

“They had noted the risk but had not recorded it for relevant individuals.” from the report

The home was clean and had increased its cleaning regime, but records did not always show that deep cleaning had been completed. The provider's audits had identified this.

“Deep cleaning had taken place in all communal areas and people's individual bedrooms, but this had not always been recorded.” from the report