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CQC report explained · a residential care home

What the CQC found at The Well House

Not yet rated

Not yet rated: the CQC has not published a rated inspection for this home, which is usual for a new registration.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Well House.

The story over the years

Every inspection of The Well House

5 rated inspections over 6 years: the service has held its Requires improvement rating throughout.

  1. April 2022Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. December 2020Goodstayed Good
    Safe: GoodWell-led: Good
  3. December 2018Goodup from Requires improvement
    Safe: GoodWell-led: Requires improvement
  4. December 2017Requires improvementstayed Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. October 2016Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  6. December 2025

    Registered with the Care Quality Commission on 30 December 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

Guide

How to read CQC ratings and reports

Guide

What to check when you visit

Care at home

19 live-in carers within about an hour of East Sussex

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.

Rona C.
2 reviews
From £1,400 a week, 15 years caring
Based about 20 minutes from East Sussex
Oga (Olga) M.
3 reviews
From £980 a week, 9 years caring
Based about 22 minutes from East Sussex. Can care for a couple
Debra S.
1 review
From £1,330 a week, 7 years caring
Based about 29 minutes from East Sussex. Can care for a couple
Catherine M.
3 reviews
From £1,400 a week, 23 years caring
Based about 31 minutes from East Sussex. Can care for a couple
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
Clare S., about Mihaela B.
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Tisana S., about Debra S.
See live-in carers near East SussexProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.