CQC report explained · a residential care home
What the CQC found at The Vine House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about most infection-control arrangements, including PPE, testing, visiting and outbreak planning. They were only somewhat assured about the premises because cracks in the bathroom sealant needed to be made safe.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection-control arrangements but a bathroom sealant repair was needed.
This was a targeted, announced inspection on 17 February 2022. Inspectors looked mainly at infection prevention, visiting arrangements and whether COVID-19 staffing pressures affected the home.
The home had enough personal protective equipment (PPE), staff knew how to use it, and infection-control guidance and testing arrangements were in place. Visitors were supported to visit safely, and people were helped to keep in touch with relatives and friends.
Inspectors were only somewhat assured about the safety of the premises because cracks in the bathroom sealant needed repair. The service was inspected but not rated, so this report does not give an overall quality rating.
PPE and infection control
Staff had been trained to use PPE correctly and followed current guidance. The home had enough PPE and staff knew where to get further advice.
“Staff had training in the correct use of Personal Protective Equipment (PPE) and followed current guidance.” from the report
Clean home
People were supported to keep the home clean and tidy, and inspectors found no unpleasant odours.
“People were supported by staff to keep their home clean and tidy and the home had no unpleasant odours.” from the report
Safe visiting
Visitors were asked to take a lateral flow test and were encouraged to wear masks and clean their hands. Visits were supported in line with the guidance at the time.
“The provider supported people to have visitors in line with current government guidance.” from the report
Testing and prevention
People and staff took part in regular COVID-19 testing. Inspectors were assured that the home had arrangements to prevent and manage outbreaks.
“People and staff understood the need to prevent infection and told us they took part in regular testing to check for COVID-19.” from the report
Bathroom sealant
needs fixingMaintenance work was needed to make cracks in the bathroom sealant safe. The registered manager said this would be addressed.
“maintenance work required to make safe cracks of the sealant in the bathroom.” from the report
- 01Have the cracks in the bathroom sealant been repaired, and how was the work checked?
- 02What measures are currently in place if COVID-19 causes staff shortages?
- 03How often are people and staff tested for COVID-19 now?
- 04How does the home currently manage visits from relatives and other professionals?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 1 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
The Vine House was rated Good overall; inspectors found safe, kind and personalised care with effective leadership.
This was an unannounced inspection on 15 January 2019. One inspector spoke with the two people living at the home, a relative, a staff member and the registered manager. The inspector reviewed one care plan and records about how the home was managed.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were described as safe and happy. Staff understood people's needs, supported their choices and helped them take part in activities at home and in the community.
The home had enough staff, trained staff and systems to check the quality of care. Care plans were personalised and updated when needs changed. The overall rating remained Good, the same as at the previous inspection published on 16 June 2016.
Choice and independence
People were involved in decisions about their care and supported to take reasonable risks while living active lives.
“People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.” from the report
Activities and community life
People were supported to enjoy hobbies and activities in the home and community. One person was also supported to work at a local garden centre.
“There were a wide range of activities available for people and everyone had been equally supported to live life to the full and enjoy activities in the community as well as pursue their hobbies and interests.” from the report
Kind and respectful support
Inspectors saw staff speaking with people kindly and respectfully. People had privacy and could choose whether to spend time alone or in shared areas.
“We observed staff chatting with people about things of interest to them with kindness and respect.” from the report
Strong oversight
The home used regular audits, meetings and surveys to check care quality and identify improvements.
“The provider`s systems and processes were developed to support the registered manager to monitor and improve the quality of the care and support people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you tailor the care plan to my relative's likes, dislikes, communication needs and health needs?
- 02How do you make sure there are enough staff for planned activities, trips out and changes of mind on the day?
- 03How do you involve people and families in capacity assessments, best-interest decisions and any DoLS applications?
- 04How are staff trained and checked as competent to administer medicines and support people safely?
- 05How are people's views from meetings and surveys turned into changes in the home?
This was an unannounced planned inspection covering all five ratings and both the premises and care, although inspectors reviewed one care plan and management records. This explanation was written from the published report of 6 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Vine House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 17 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Luton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 81 can care for a couple. 12 years' experience on average.
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