CQC report explained · a residential care home
What the CQC found at The Villas
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, staffing was considered sufficient, recruitment checks were completed and medicines records were accurate.
- Effective?
- Good
- People had personalised assessments and care plans. Staff received training, people were supported with food, drink and health appointments, and the home followed the Mental Capacity Act and relevant liberty safeguards.
- Caring?
- Good
- Inspectors saw warm relationships between people and staff. People were supported to make choices, maintain independence, and have their privacy and dignity respected.
- Responsive?
- Good
- Support reflected people's needs, interests, communication methods and preferences. People took part in activities and outings, and information about complaints was available in pictorial form.
- Well-led?
- Good
- The manager and staff described a positive, open culture. Audits covered medicines, health and safety, cleaning, care plans and incidents, and were used to make improvements.
What inspectors found, February 2019
The Villas was rated Good in all areas; inspectors found safe, caring and personalised support, with the rating unchanged since 2016.
This was an unannounced inspection on 25 January 2019. One inspector reviewed information held by CQC, provider records, care plans, medicines records and other management records. They also spoke with three people, the registered manager and two staff, and observed care.
The inspectors found that people were safe, supported by enough suitably recruited staff, and received their medicines as prescribed. Care plans were personalised and staff had the training and information needed to support people's health, choices and communication.
People were described as having good relationships with staff. They were supported to make choices, stay independent, follow their interests and keep in touch with family and the community. The home had systems for checking quality and making improvements.
The overall rating was Good, as were the ratings for Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found the service met the expected standard in each area at the time of this inspection. There was no evidence of serious risks or concerns.
Safety planning
Risks were assessed and staff understood the plans for keeping people safe, including plans for health conditions and behaviours that could cause harm.
“People were protected from risks to their safety. People had risks to their safety assessed and clear plans were put in place to mitigate these.” from the report
Personalised support
Assessments and care plans reflected people's individual needs and guided staff in providing consistent support.
“We found the assessments and care plans were person centred and used to guide staff in supporting people.” from the report
Choice and independence
People chose what to eat, where to spend time and how to use their day. Staff encouraged people to take part in household tasks and meal preparation.
“We saw people choosing for themselves what to eat, where to sit and how to spend their day.” from the report
Caring relationships
Inspectors saw people laughing, talking and approaching staff comfortably. Staff respected privacy and people's decisions.
“People were laughing and joking with staff throughout the inspection and had meaningful conversations about what they were doing and plans for the day.” from the report
Activities and community life
People were supported to follow their hobbies, attend social groups, go shopping and take part in community activities.
“Care plans showed people had a full and active week taking part in things they enjoyed.” from the report
Quality checks
The home used audits and reviews to monitor care and respond to problems. For example, a damaged carpet was identified and repaired.
“One audits had identified the carpet was frayed. We saw immediate action had been taken to address this and a repair was arranged.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan and risk assessments after they move in?
- 02How do you support people with their particular communication needs, including easy-read or pictorial information?
- 03How would you make sure my relative can choose meals, activities and daily routines?
- 04How do you manage medicines that are taken only when needed, and how do you check staff competence?
- 05How do you involve relatives and other professionals when a person's health or needs change?
This was an unannounced inspection covering all five CQC areas; the report says the overall Good rating and each individual rating were unchanged from the January 2016 inspection. This explanation was written from the published report of 19 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Villas
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 24 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Stoke-on-Trent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 93 can care for a couple. 9 years' experience on average.
“She's shown compassion, patience and a level of understanding that no other carer has given.”
“She maintained a great environment for mum both with the tidiness and cleanliness of the house and Mum and with her caring and understanding attitude.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.