CQC report explained · a nursing home
What the CQC found at The Village Nursing and Care Home @ Murton
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, medicines were managed safely, recruitment checks were in place and the environment and equipment were well maintained.
- Effective?
- Good
- Staff were trained and supported, people's health was monitored and relevant professionals were involved. People were supported with food, drink and decisions about their care.
- Caring?
- Good
- Staff were kind and caring and respected people's privacy, dignity, beliefs and independence. People and relatives were involved in care decisions.
- Responsive?
- Good
- Care plans were personalised and people had choice and control. The home supported relationships, communication needs, complaints and end-of-life preferences, although people had mixed views about activities.
- Well-led?
- Good
- The home had approachable management, good teamwork and systems to monitor quality. Feedback from people, relatives and staff was used to make improvements.
What inspectors found, December 2019
The Village Nursing and Care Home @ Murton was rated Good; inspectors found kind, safe and well-organised care, with some mixed views about activities.
This was the first inspection since the home registered with the CQC. It was unannounced and took place on 21 November 2019. Inspectors spoke with people living there, relatives, staff and a healthcare professional. They also observed care and checked care, medicine, staff and quality records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they were happy with their care. Inspectors found safe staffing and recruitment, safe medicines, clean premises, detailed care plans and good links with health professionals.
Staff were described as kind, respectful and supportive of people's independence, choices, privacy and family relationships. People had mixed views about activities, but the provider had appointed two activities co-ordinators to increase what was available.
Good means the home met the CQC standard in all five areas at this inspection. It does not mean that every part of the service was perfect, or that circumstances cannot change.
People felt safe
People said they felt safe and staff understood how to protect them from abuse and avoidable harm.
“I feel safe and secure here” from the report
Safe care and medicines
Inspectors found that risks were reviewed, equipment was safe and medicines were managed by trained staff with regular checks.
“Medicine audits and checks were completed regularly.” from the report
Kind and respectful staff
Staff built caring relationships and respected people's privacy, dignity, beliefs and independence.
“The staff maintained the privacy and dignity of the people they cared for.” from the report
Personalised care
Care plans described people's individual needs and people and relatives were involved in creating them.
“People had personalised care plans. They clearly described the care and support people required to meet their needs.” from the report
Good management
The provider monitored the service, sought feedback and used it to make changes and improvements.
“The provider had an effective quality assurance system to review areas of the service and to drive improvement.” from the report
Mixed views about activities
minorSome people wanted more activities and said there had not been much going on recently. The provider had responded by appointing two activities co-ordinators and planning activities seven days a week.
“There has not been much going on lately but hopefully there will be soon, we have been told.” from the report
Staff could be busy
minorSome people said staff were very busy at times. Inspectors still found there were enough staff and that people's needs were met in a timely way.
“Some commented that staff were very busy at times but told us their needs were met.” from the report
- 01What activities are now offered seven days a week, and how do you check that they suit each person's interests?
- 02How do you make sure staffing levels remain sufficient when staff are busy or people’s needs change?
- 03How are medicines audits followed up if a problem is found?
- 04How are people's personalised care plans reviewed with them and their relatives?
- 05How does the home use feedback from people, relatives and staff to make further improvements?
This was an unannounced first inspection covering all five CQC questions, including the premises and care provided; inspectors reviewed four people's care and medication records. This explanation was written from the published report of 24 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Village Nursing and Care Home @ Murton
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Village Nursing and Care Home @ Murton →
- October 2018
Registered with the Care Quality Commission on 25 October 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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47 live-in carers within about an hour of County Durham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.