CQC report explained · a residential care home
What the CQC found at The Turrets Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors looked mainly at infection prevention and control and staffing pressures. They were assured that the home was using PPE safely, managing visitors, testing people and staff, and following cleaning and social distancing measures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection, although inspectors observed staff attending to people's needs.
- Responsive?
- Good
- This area was not assessed in this targeted inspection. The report says people were supported to maintain contact with relatives during the outbreak.
- Well-led?
- Good
- This area was not assessed in this targeted inspection. Inspectors asked about staffing pressures and were told staffing was manageable.
What inspectors found, March 2022
The Turrets Residential Care Home: targeted inspection found good COVID-19 infection controls, but the service was inspected and not rated.
Inspectors visited on 18 February 2022. This was an announced, targeted inspection about infection prevention and control, and staffing pressures linked to COVID-19.
Inspectors found good cleanliness, ventilation and use of personal protective equipment. Visitors had to follow safety checks, including hand washing, temperature checks, symptom questions, masks and a negative lateral flow test.
The home was closed to visitors because of a COVID-19 outbreak. Five people were isolating in their rooms. People could keep in touch with relatives by telephone, video calls, mobile phones, tablets and social media messaging.
The service was inspected but not rated. This means the report does not give a full rating for the home or a rated judgement across all five areas of care.
Infection control
Inspectors found safe use and disposal of PPE, good cleanliness, enhanced cleaning and good ventilation.
“Staff followed safe infection prevention and control procedures, including the safe wearing and disposal of personal protective equipment (PPE).” from the report
Keeping in touch
Although the home was closed to visitors during the outbreak, people were supported to contact relatives in several ways.
“People were supported to maintain contact with relatives by the telephone and video call.” from the report
Staffing arrangements
The provider said staffing was manageable. Shifts were covered flexibly, and extra hours were monitored to avoid staff being overworked.
“The registered manager told us they were not experiencing any workforce pressures and that staffing was manageable.” from the report
Calm environment
Inspectors described the home as clean, hygienic and calm, and saw staff attending to people's needs.
“The atmosphere of the home was cheerful and calm.” from the report
Inspectors raised no specific concerns in this report.
- 01What is your current policy for visits during a COVID-19 outbreak, and can relatives become essential care givers?
- 02How do you currently test people living here, staff and visitors for COVID-19?
- 03How do you make sure PPE, cleaning and ventilation arrangements remain effective?
- 04How many staff are currently working on each shift, and how do you monitor overtime?
- 05How would you help my relative keep in contact with family if visits were restricted?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 9 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
The Turrets Residential Care Home was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 3 March 2020. One inspector spoke with five people living at the home, one visitor and four staff. They reviewed care and medicines records, staff recruitment and supervision files, and records about how the home was managed.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable checks on new staff, safe medicines support, clean surroundings and systems to reduce risks.
People were described as treated with kindness, dignity and respect. Staff knew people's needs, supported their choices and communication, and helped people build independence, relationships and activities that mattered to them.
The home was last rated Good in August 2017, and this rating remained unchanged. The report says the home will continue to be monitored and may be inspected sooner if concerning information is received.
People felt safe
Inspectors found that risks were assessed and updated, staff understood people's needs, and staffing levels were sufficient to support people safely.
“Risks to people's safety were assessed, recorded and updated when their needs changed.” from the report
Kind and respectful care
People had good relationships with staff and were treated with dignity. Staff understood people's individual differences and personal needs.
“People were treated well by staff who were kind, caring and knew them well.” from the report
Choice and independence
People were supported to make decisions, communicate in ways they understood and take part in household tasks and activities.
“Staff demonstrated commitment to helping people develop their skills and independence.” from the report
Personalised activities
Staff supported people to follow their interests, keep active and maintain important relationships, including through local activities and planned outings.
“People were supported to do the things they enjoyed.” from the report
Open management
Inspectors found positive teamwork and systems for checking quality, listening to feedback and acting on identified issues.
“Systems continued to be effectively operated and had maintained the quality and safety of the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update the risk plan if my relative's needs change?
- 02How will you check that my relative receives medicines correctly, and what happens if a medicines record is incomplete?
- 03How will you support my relative's communication needs, choices and independence in day-to-day life?
- 04What activities and community opportunities could be offered based on my relative's interests?
- 05How are relatives involved if there is a complaint or a change in care needs?
This was an unannounced inspection covering all five CQC questions; inspectors spoke with people, a visitor and staff and reviewed a sample of care, medicines, recruitment and management records. This explanation was written from the published report of 20 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Turrets Residential Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at The Turrets Residential Care Home →
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Turrets Residential Care Home →
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- August 2011
Registered with the Care Quality Commission on 1 August 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Bristol, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,300 a week. 34 can care for a couple. 11 years' experience on average.
“She became a good friend to my mother in law, chatting with her, dancing with her, knitting with her and the list goes on”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.