CQC report explained · a residential care home
What the CQC found at The Trees
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2017
Rated Good; inspectors found kind, personalised care, with some recently expired medicines needing tighter checks.
Inspectors made an unannounced visit on 25 October 2017. They spoke with people living in the home, relatives, staff, managers and other professionals. They also reviewed care records, medicines records, staff training and checks on the quality of the service.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable recruitment checks, good care planning and staff who understood people's individual needs.
People were treated with kindness, dignity and respect. They were supported to make choices, communicate, stay healthy, take part in activities and develop independence. The home had improved its system for recognising distress and giving medicines when needed.
Inspectors did find that some medicines had expired recently. The manager said a stronger system would be introduced to check medicine dates more regularly.
Improved medicine support
The home had acted on the previous concern about recognising distress. A distress assessment tool had been added to relevant medicine care plans to guide staff when PRN medicines were needed.
“At this inspection we found the necessary improvements had been put in place.” from the report
Skilled staff
Staff received relevant training, induction and supervision. Inspectors found they had the knowledge and skills needed to support people's individual needs.
“People received effective care from staff who had the knowledge and skills they needed to carry out their roles and responsibilities.” from the report
Kind and respectful care
Staff knew people well and supported them with kindness, dignity and respect. People were involved in decisions about their care and daily lives.
“People were treated with kindness and compassion by the staff.” from the report
Good oversight
The home used audits, meetings, surveys and action plans to check the service and respond when improvements were needed.
“Robust quality assurance processes were in place.” from the report
Medicine expiry checks
needs fixingSome medicines had expired recently. The manager said a more robust system would be introduced so expiry dates were checked more often.
“During our inspection we found some medicines dates had expired recently.” from the report
- 01What new system was introduced to prevent medicines being kept after their expiry dates?
- 02How often are medicine expiry dates now checked, and who reviews the records?
- 03How are staff trained to recognise distress and decide when PRN medicine is needed?
- 04How will you make sure staff understand my relative's communication methods, preferences and complex needs?
- 05How will you support my relative to take part in community activities and build independence?
This was an unannounced inspection covering all five CQC questions and the overall rating; the previous inspection in 2015 was also rated Good. This explanation was written from the published report of 2 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Trees
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.