CQC report explained · a residential care home
What the CQC found at The Tamarind
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, emergency plans, staffing arrangements, recruitment checks and medicine systems.
- Effective?
- Good
- People received care from trained and supported staff. Their nutritional, healthcare and legal decision-making needs were assessed and supported.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions and encouraged to be independent.
- Responsive?
- Good
- Care plans described people's needs, preferences and routines and were regularly updated. People were supported with activities, family contact, complaints and changing health needs.
- Well-led?
- Good
- Inspectors found an open management structure and regular checks on care quality and safety. People, relatives and staff were asked for their views.
What inspectors found, January 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care with no breaches reported.
The inspection was unannounced and took place on 19 December 2018. One inspector spoke with people, staff, the manager and relatives. They also observed care and checked care files and other records.
The home supported up to five people with learning disabilities, with three people living there at the time. Inspectors found that people were safe, supported by trained staff and helped to make choices about their care, food, activities and healthcare.
Inspectors found kind and respectful relationships. Care plans were detailed and regularly reviewed. The home had systems to check quality, respond to complaints and learn from accidents or incidents.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was the same as the previous rating published on 1 April 2016.
Consistent staff team
People were supported by a familiar staff team. Inspectors found there were enough staff to meet people's needs, including trips into the community.
“People received care from a consistent staff team who had the skills to deliver high quality care.” from the report
Kind and respectful care
Staff knew people well and treated them with kindness. They supported privacy, dignity, choice and independence.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised care plans
Care plans included people's needs, preferences and routines. They were reviewed and updated when people's needs changed.
“People's care plans were detailed and had information about people's specific needs, their personal preferences, routines and how staff should best support them to live happy, contented lives.” from the report
Support with health and nutrition
The home supported people to eat and drink enough and involved relevant health professionals when needed. People were helped to access GP and other healthcare services.
“The registered manager had been very proactive in supporting people to access the appropriate health support when required.” from the report
Quality monitoring
The management team used audits, meetings and feedback to monitor the service and identify improvements.
“The registered manager had a number of quality monitoring systems in place to continually review and improve the quality of the service provided to people.” from the report
Inspectors raised no specific concerns in this report.
- 01The report says the manager was in the process of registering with the CQC. What is the current position?
- 02How will you keep staffing consistent for my relative, and how many staff will be available during the day and night?
- 03How will my relative be involved in reviewing their care plan and making decisions about their daily routine?
- 04What support would you provide if my relative's health, eating or communication needs changed?
- 05How are people and their relatives currently asked for feedback, and how has that feedback led to changes?
This was a planned, unannounced inspection covering the home, the care provided and all five CQC questions; the previous overall rating was Good. This explanation was written from the published report of 18 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Tamarind
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 4 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.