CQC report explained · a residential care home
What the CQC found at The Springfield
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment checks, detailed risk assessments and safe medicines management. Fire safety, infection control and safeguarding arrangements were also found to be effective.
- Effective?
- Good
- Care plans reflected people's needs and choices. Staff had relevant training, people were supported with food, exercise and healthcare, and the home followed the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with respect, dignity and equality. People were supported to express their views and develop independence in everyday activities.
- Responsive?
- Good
- Care was personalised and reviewed regularly. People had communication plans, access to suitable activities and support to maintain relationships and use local community facilities.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture and strong quality checks. Relatives and staff were involved, and the manager had plans for further development.
What inspectors found, June 2023
The Springfield is rated Good; inspectors found safe, kind and person-centred care, with strong support for independence and community activities.
This was the first inspection since the home registered in December 2020. One inspector visited on 22 and 23 May 2023, and reviewed records, medicines, recruitment checks and quality monitoring. The inspector also spoke with relatives and staff.
The home supports up to two people with learning disabilities and/or autism. Inspectors found people were safe, supported by trained staff and given medicines correctly. Risks, infection control and the building were checked and managed well.
Inspectors found care was personalised and respectful. People were supported to make choices, communicate in ways that suited them, build independence, attend health appointments and take part in activities in the home and local community.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found consistently good care and management at the time of the inspection.
Staff knew people well
The report says staff understood people's needs, preferences and communication methods. Relatives also praised the consistency of the staff team.
“People were supported by staff who understood their needs and preferences well.” from the report
Promoting independence
People were supported to make choices and build everyday skills. Relatives described progress with travel, personal care and other activities.
“People were supported to undertake living skills to help them become more independent.” from the report
Community activities
People took part in a wide range of activities, including swimming, library visits, holidays and trips to the beach and zoo.
“People were supported to engage in a wide range of activities in the service and the local community in accordance with their wants and needs.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you match your current staffing and experience to my relative's specific needs?
- 02How would you support my relative to communicate choices, discomfort or changes in wellbeing?
- 03How are medicines that are given when needed, including epilepsy rescue medicines, reviewed and recorded?
- 04Which activities and community visits would be suitable for my relative, and how would you measure their progress?
- 05How would you involve our family in care reviews, best-interest decisions and feedback about the service?
This was the first comprehensive inspection of the newly registered home; inspectors looked at all five key questions, the premises, care records, medicines, staffing and infection control. This explanation was written from the published report of 28 June 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Springfield
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 18 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.