CQC report explained · a nursing home
What the CQC found at The Shrubbery Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2020
Rated Requires Improvement; inspectors found good care in most areas, but weaknesses in reporting important events to CQC.
Inspectors visited on 31 July and 1 August 2019. The first visit was unannounced and the second was announced. They spoke with people living at the home, relatives and staff. They also observed care and checked care records, medicines records and management systems.
The home was rated Good for Safe, Effective, Caring and Responsive. Inspectors found enough staff, safe medicines systems, kind relationships, personalised care and good support with health, food, activities and communication.
The overall rating was Requires Improvement because the home was not always well-led. Four notifications about approved Deprivation of Liberty Safeguards authorisations had not been sent to CQC on time. The provider received a fixed penalty notice.
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw empathy, patience and caring relationships.
“Staff showed empathy and kindness to the people they cared for.” from the report
Safe medicines support
People received their medicines when they should. The home followed safe procedures for receiving, storing, giving and disposing of medicines.
“Medicines systems were organised, and people were receiving their medicines when they should.” from the report
Personalised care
Care plans included people's preferences, personal histories and interests. People and relatives were involved when care was planned and reviewed.
“People's care plans reflected their care preferences, such as how they liked to receive personal care, their personal histories and interests.” from the report
Good end of life support
People's wishes were central to their end of life plans. Staff worked with relatives and health professionals to help people remain comfortable.
“People's wishes were central to plans for their care at the end of their lives.” from the report
Important notifications were late
seriousFour notifications about approved Deprivation of Liberty Safeguards authorisations had not been sent to CQC. The provider's checks did not identify this, causing delays.
“We identified four statutory notifications relating to deprivation of liberty safeguards authorisation which had not been sent to CQC.” from the report
- 01How do you now make sure all Deprivation of Liberty Safeguards notifications are sent to CQC on time?
- 02What changes were made after the fixed penalty notice?
- 03How do you check that management and governance systems are working consistently?
- 04How will you maintain the improvements in safety since the previous inspection?
- 05How are people and relatives involved in reviewing care plans and raising concerns?
This inspection looked at the overall service, including the premises and care, and assessed all five CQC questions; the provider was not asked to complete a provider information return before the inspection. This explanation was written from the published report of 10 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Shrubbery Nursing Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2020Requires improvementcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2018
Registered with the Care Quality Commission on 23 October 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.