CQC report explained · a residential care home
What the CQC found at The Royd
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2018
The Royd was rated Good; inspectors found safe, caring support, with some records needing improvement.
Inspectors visited on 20 and 28 December 2017. The first visit was unannounced and the second was announced. They spoke with people living at the home, support workers and managers. They also checked support plans, medicines records, training records, audits and policies.
The home supported 13 people with complex mental health needs and could accommodate up to 16. Inspectors found enough experienced support workers, good safeguarding arrangements, safe medicines practice overall, and support with mental and physical health needs.
People were treated with respect and were supported to make choices, keep relationships, take part in activities and develop skills for greater independence. Inspectors found the home was well managed and that people and staff felt supported.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspection found the service was meeting the relevant requirements at that time, although some records and monitoring needed to improve.
Stable and sufficient staff
Inspectors found enough support workers to meet people's needs. Staff were experienced, and recruitment, induction and training arrangements were in place.
“We found there were sufficient support workers to meet the needs of people” from the report
Respectful relationships
People were relaxed with staff and were supported to make choices about their lifestyle. The home also helped people maintain family and other personal relationships.
“Staff are always kind, caring and go out of their way to make us feel welcome.” from the report
Health support
People were supported to access mental health and physical health professionals when needed. Inspectors saw evidence of good working relationships with outside healthcare services.
“We saw in one support plan that this relationship with the agencies had prevented a person's admission to hospital.” from the report
Activities and independence
People took part in community activities, leisure activities and education. The home had introduced recovery plans to help people think about moving towards independent living.
“People were supported to spend time in the community and where appropriate, assisted to find suitable activities or encouraged to undertake further education courses.” from the report
Medicine temperature records
needs fixingSome records of medicine storage temperatures were inaccurate or incomplete. The temperatures recorded were within an acceptable range, and clearer instructions were given during the inspection.
“We found however that there were some inaccuracies and omissions in the temperature recording to ensure medication remained safe to use.” from the report
Support plans not fully updated
needs fixingThe home had started moving to new support plan documents, but the process was not complete. Families should ask how this was finished and how people's views are recorded.
“We saw that the process to update the support plans had commenced but had not been completed.” from the report
Limited feedback data
minorSatisfaction questionnaires had a low response rate and the results had not been analysed at the time of the inspection. The provider said it would review the process.
“At the time of our inspection the satisfaction questionnaire responses had not been analysed, however there had been a low return.” from the report
- 01How were the medicine temperature recording problems corrected, and how are the records checked now?
- 02Have all the new support plans been completed, and how often are they reviewed with each person?
- 03How do you help people who have lived here for several years to move towards independence if that is their goal?
- 04How do you make sure people who want to use email or social media can develop the skills to keep in touch with family and friends?
- 05What changes were made after the low response to the satisfaction questionnaires?
This was an inspection of the overall service, covering all five rating areas, with the care home accommodation and personal care both considered. This explanation was written from the published report of 21 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Royd
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016
Registered with the Care Quality Commission on 8 December 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.