CQC report explained · a residential care home
What the CQC found at The Rowans
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2018
The Rowans was rated Good; inspectors found safe, kind and personalised care, with some garden and record updates still under way.
Inspectors carried out a comprehensive inspection on 16 August 2018. They spoke with one person living at the home, four staff members and two relatives. They also observed care and checked care plans, medicines records, recruitment files, policies and quality checks.
The home supported up to five adults with autism, learning disabilities or other needs. Three people were living there during the inspection. Inspectors found good arrangements for safeguarding, risk management, staffing, medicines and cleanliness.
People were treated with kindness and respect. Staff supported people to make choices, stay independent, access healthcare and take part in activities that mattered to them. The home was going through a change of provider, but the information inspectors needed was available.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the service met the expected standard at that inspection. It does not mean that every part of the service was perfect.
Safe medicines and finances
Medicines were stored and administered correctly. Staff checked people's money twice a day, and inspectors found no errors in medicine stock checks.
“There were no gaps in the Medicine Administration Records (MARs) meaning that people were receiving their medicine consistently.” from the report
Kind and respectful staff
Staff knew people's preferences and communication styles. Inspectors saw people being treated with affection, respect and patience.
“This meant that people were cared for and felt happy to live at the service.” from the report
Personalised activities
People took part in activities matched to their interests and abilities, including college, art therapy, trips and community activities. Staff helped people work towards personal goals.
“This demonstrated that staff were responsive to people's needs.” from the report
Positive management and monitoring
The home had a positive culture and used audits to identify and complete improvements. Staff, relatives and people living at the home were encouraged to give feedback.
“There were robust auditing systems in place to monitor and improve the quality of care provided.” from the report
Garden needed improvement
minorInspectors said the garden was not yet fully accessible or stimulating. Plans were in place, and the manager later said work had started.
“The garden was in need of work to make it fit for purpose but the manager was aware of this and had plans to address this in the next few weeks.” from the report
Care records were being transferred
minorThe home was moving people's care information and mental capacity information from an electronic system to paper files. Inspectors said the information was available, but the new recording arrangements were still being introduced.
“The service was in the process transferring people's care records from an electronic to a paper version.” from the report
- 01Has the garden work been completed, and how can each person use the garden safely and meaningfully?
- 02Are all care plans and mental capacity records now held in the paper system, and how are they checked for accuracy?
- 03How will you keep staffing consistent if bank workers or overtime are needed?
- 04How will you support my relative with their specific anxieties around healthcare appointments?
- 05Which activities and personal goals would you plan for my relative, and how would you review whether they are helpful?
This was a comprehensive inspection covering all five questions and the overall quality of the home; the report says the Good rating had continued from the previous inspection. This explanation was written from the published report of 13 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Rowans
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
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Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
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