What the CQC found at The Rock Care Home

People and relatives said staff were kind, patient and respectful. Staff knew people well and understood what mattered to them.

“Without exception, relatives and visiting professionals complemented how kind and caring staff were.” from the report

Inspectors found enough staff to meet people's needs. Recruitment checks, including references and DBS checks, were completed before staff started work.

“People, relatives and staff told us there were enough numbers of staff to meet people's daily needs.” from the report

People received medicines as prescribed. Staff were trained and checked as competent, and regular audits were completed.

“Medicines were safely received, stored and administered.” from the report

Care records reflected people's individual needs, preferences and communication requirements. Records were reviewed when people's needs changed.

“People's care records were personalised to their individual needs and included information about how they liked to be cared for.” from the report

People and relatives were involved in care decisions and feedback was sought. The home worked with health and social care professionals when people's needs changed.

“The service worked in partnership with health and social care professionals and relatives to ensure people received care and support that met their needs.” from the report

No one was receiving end-of-life care during the inspection. The manager said the home's end-of-life care plans would be developed further when needed, so families should ask how this would be handled for their relative.

“However, the registered manager explained end of life care plans would be further developed” from the report