CQC report explained · a residential care home
What the CQC found at The Risings Residential Home for the Elderly
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from avoidable harm. Inspectors found detailed risk plans, suitable staffing, safe medicines systems and a clean environment.
- Effective?
- Outstanding
- People received highly individualised care from well-trained staff. The home worked closely with health professionals and responded quickly when people's health changed.
- Caring?
- Outstanding
- Inspectors saw people being treated with kindness, dignity and respect. People and families were closely involved in care decisions, including end of life planning.
- Responsive?
- Good
- Care was tailored to people's histories, preferences and routines. There was a full programme of activities and complaints were recorded and responded to effectively.
- Well-led?
- Outstanding
- Inspectors found experienced leadership, a positive staff culture and strong quality checks. People, families and staff were regularly asked for their views.
What inspectors found, May 2019
Rated Outstanding; inspectors found exceptional, kind and personalised care, with safe systems and strong leadership.
This was an unannounced inspection over two days. One inspector reviewed care and medicine records, staff files and training. They looked around the home, observed care and spoke with people, relatives, staff and visiting professionals.
The overall rating was Outstanding. Effective, caring and well-led were rated Outstanding. Safe and responsive were rated Good. Inspectors found highly trained staff, detailed care plans, quick responses to health needs and strong links with healthcare professionals.
People were treated with dignity and involved in decisions about their care. The home offered many activities, flexible food choices and thoughtful end of life support. The service had improved from Good at the previous inspection, published in July 2016.
Kind and respectful care
Inspectors found that staff consistently promoted dignity, choice and independence. People and relatives gave very positive feedback about how they were treated.
“People were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service” from the report
Personalised support
Care plans included people's histories, preferences, routines and ways of communicating. People and their families were fully involved in planning care.
“Care plans had been written with full involvement of the individual person and their families.” from the report
Strong health support
The home had close links with healthcare professionals and acted quickly when concerns were identified. Staff had training to support health observations and individual conditions.
“People received responsive care and support extremely quickly.” from the report
Leadership and improvement
Inspectors found experienced leaders, highly motivated staff and effective checks on care quality and safety. The home used people's feedback to make changes.
“The provider had an extremely robust and organised system of quality monitoring and auditing systems.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are usually on duty during the day and at night, and have staffing levels changed since this inspection?
- 02How would you support my relative's particular health conditions, and how quickly would you involve healthcare professionals if their health changed?
- 03How would my relative help shape their care plan, including their communication needs, routines and personal interests?
- 04What activities are available for someone who prefers individual activities or does not want to join group activities?
- 05How would you involve our family in planning end of life care, and what support could relatives receive?
This was an unannounced planned inspection covering all five CQC questions, the premises and the care provided; the report says the previous rating was Good in 2016. This explanation was written from the published report of 1 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Risings Residential Home for the Elderly
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- May 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Outstanding
Read what inspectors found at The Risings Residential Home for the Elderly →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.