CQC report explained · a residential care home
What the CQC found at The Rise Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected by safeguarding procedures, risk assessments, safety checks and sufficient staffing. Medicines were managed safely, although inspectors found and corrected a minor oversight involving a newly prescribed as-required medicine.
- Effective?
- Good
- Staff had training, supervision and the skills to meet people's needs. Nutrition risks were managed, but some people and relatives gave mixed feedback about food presentation and temperature.
- Caring?
- Good
- People, relatives and staff described kind and respectful care. Inspectors saw people being offered choices and said staff supported privacy, dignity and independence.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People could choose activities, and the home supported communication needs, visits and end-of-life wishes.
- Well-led?
- Good
- People, relatives and staff had confidence in the management. The home used audits, feedback and incident reviews to monitor quality and make improvements.
What inspectors found, May 2022
Rated Good; inspectors found safe, kind and well-organised care, with minor issues around food, staff appraisals and one recruitment record.
This was the first inspection since the home was newly registered in 2021. It was unannounced and took place on 12 and 14 April 2022. One inspector spoke with people, relatives, staff and a healthcare professional, observed care where possible, and checked care, medicine, recruitment, safety and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People and relatives said they felt safe and were positive about the care. Inspectors found enough staff, safe medicine systems, suitable risk assessments, personalised care plans and good links with healthcare professionals.
The inspection took place during a Covid-19 outbreak, so observations of staff and people were limited. The home had infection control measures in place and used a visiting pod so families could continue to visit safely. Inspectors noted some minor issues, including mixed feedback about food presentation and temperature, some incomplete staff appraisals and a missing written reference that needed recording.
Safe staffing
Inspectors found enough staff to meet people's needs and saw call bells answered promptly. Recruitment checks were generally completed safely.
“There were sufficient staff on duty to meet people's needs.” from the report
Kind and respectful care
People and relatives were very positive about the care. Inspectors found that staff knew people well and respected their choices, privacy and dignity.
“People were supported by staff that were caring, compassionate and treated them with dignity and respect.” from the report
Personalised support
Each person had a care plan covering their needs, risks, preferences, interests and lifestyle. These plans were reviewed when people's needs changed.
“Every person at the service had a care plan personalised to them.” from the report
Family visiting during Covid-19
The home had a visiting pod, which allowed families to visit safely during an outbreak. Inspectors saw it being used on both inspection days.
“The service had developed a visiting pod which ensured visits from family and friends could occur even if there was an outbreak.” from the report
Activities and social contact
People could choose from activities such as baking and quizzes. The activities team also supported people who stayed in their rooms with one-to-one time.
“People who did not leave their rooms were also supported with one to one care by the activities team.” from the report
Food consistency
minorSome people and relatives said food was not always consistent in how it looked or its temperature. Management knew about this and was addressing it through recruitment and new kitchen equipment.
“We received some mixed feedback from people and their relatives about the food being inconsistent in presentation and temperature.” from the report
Staff appraisals
minorAnnual appraisals had not been completed for some staff. Management said this was being addressed.
“The registered manager told us that annual appraisals were not completed with some staff, but this was being addressed.” from the report
Recruitment record
minorA written reference had not been received for one recruitment file despite several requests. Inspectors discussed the need to record this properly.
“We discussed the need to record the fact a written reference had not been received despite multiple requests.” from the report
As-required medicine record
minorOne newly prescribed as-required medicine did not initially have all the required information available. The deputy manager corrected this during the inspection.
“We identified a minor oversight in relation to a newly prescribed 'as required' medicine that was rectified by the deputy manager.” from the report
- 01What changes have been made to keep food presentation and temperature consistent?
- 02Have annual appraisals now been completed for all staff?
- 03How do you make sure every recruitment file records the outcome when a written reference cannot be obtained?
- 04How will family visits work during a Covid-19 outbreak or other infection outbreak?
- 05How do you check that newly prescribed as-required medicines have complete protocols before they are given?
This was the first comprehensive inspection under the home's new registration and covered all five key questions, but observations were limited because the home was experiencing a Covid-19 outbreak. This explanation was written from the published report of 17 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Rise Care Home
3 rated inspections over 6 years: the service has held its Good rating throughout.
- May 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021
Registered with the Care Quality Commission on 2 February 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.