CQC report explained · a residential care home
What the CQC found at The Ridings
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection outbreaks, using PPE safely, arranging testing and following social distancing and visitor guidance.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Inspected but not rated; inspectors found good infection control during the COVID-19 outbreak.
This was an unannounced, targeted inspection on 25 February 2021. Inspectors looked at infection prevention and control arrangements during the coronavirus pandemic.
The home was at the end of a COVID-19 outbreak. Inspectors found it had been effectively managed and contained to one person, who had recovered. They were assured that infection control policies, PPE, testing, cleaning and visitor arrangements were in place.
The home was inspected but not rated overall. Only the Safe question was looked at, and it was also recorded as inspected but not rated.
Outbreak management
The COVID-19 outbreak had been contained to one person, who had recovered, and inspectors described it as effectively managed.
“At the time of our visit the service was at the end of an outbreak of Covid-19 which had been effectively managed and contained to one person, who has recovered.” from the report
PPE and infection control
Inspectors found the home was following infection control guidance. PPE was available, clearly explained and supported by staff training.
“There was plentiful supply of PPE and staff had received training in infection prevention and control.” from the report
Testing arrangements
The home was following whole-home testing guidance, including regular testing for staff and rapid testing for essential visitors.
“This included weekly testing and rapid testing for staff and essential visitors, including healthcare professionals and people's relatives.” from the report
Keeping relatives connected
The home used video calls, newsletters, telephone calls and socially distanced garden visits to help relatives stay in contact.
“Alternative forms of maintaining social contact were used for relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are people living here and staff tested now, and are rapid tests still used for essential visitors?
- 02What infection control training have staff completed since this inspection?
- 03What arrangements are currently available for relatives to keep in touch, including visits and video calls?
- 04How would the home respond if another COVID-19 outbreak occurred?
- 05How are PPE supplies and handwashing guidance checked and kept up to date?
This was an unannounced targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide an overall rating or assess the other key questions. This explanation was written from the published report of 23 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
The Ridings was rated Good; inspectors found safe, kind and personalised care with strong leadership.
This was an unannounced inspection of the care home. Inspectors looked at the home and the care provided. They met all four people living there, spoke with four staff, and reviewed care, medicines, staff and management records. They also received feedback from a health professional and two relatives.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, suitable training and detailed plans for managing risks. People were supported to make choices, stay healthy, communicate in their own way and take part in activities.
People could not explain their views directly to the inspector, so the inspector observed their interactions with staff and surroundings. Relatives and professionals also gave positive feedback. The overall rating was unchanged from the previous inspection, published in August 2017.
Safe staffing
Inspectors found enough staff to meet people's needs, including extra support for busy times and appointments. Staff were recruited with appropriate checks.
“There were enough staff working to meet people's support needs in a flexible way.” from the report
Kind and respectful care
Staff understood people as individuals and supported their dignity, privacy and independence. Inspectors observed positive and comfortable relationships between people and staff.
“People were supported by staff who were kind in their approach and committed to providing a high standard of care and support.” from the report
Personalised support
Care plans included people's preferences, histories, communication methods, health needs and goals. Staff used this information to provide individual support.
“People received personalised care and support. Support plans were written with people and tailored to them as an individual.” from the report
Activities and relationships
People were supported to keep in touch with relatives, follow their interests and take part in outings, hobbies, work and holidays where possible.
“People were supported to follow their interests and hobbies and to secure employment when possible.” from the report
Open management
The report describes approachable leaders, regular feedback and audits covering areas such as training, incidents and records. Staff were encouraged to discuss concerns and mistakes.
“The registered and senior staff were visible, approachable and accessible and led by example.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular communication method, including any need for extra processing time or easy-read information?
- 02What positive behaviour support plan would be used if my relative became anxious or distressed, and how would its effectiveness be reviewed?
- 03How many staff would usually be working during the day and night, and would agency staff be used to support my relative?
- 04How would my relative be involved in choosing meals, activities, appointments and personal goals?
- 05How would you involve my relative, our family and health professionals when a decision had to be made in their best interests?
This was an unannounced inspection covering the care home, the care provided and all five CQC questions; people could not share their views directly, so inspectors also used observation, records and feedback from others. This explanation was written from the published report of 4 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Ridings
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 15 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.