CQC report explained · a residential care home
What the CQC found at The Regard Partnership Limited - Vancouver Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found risk assessments, safeguarding procedures, fire safety measures and medicines systems in place. Staff numbers and recruitment checks were also considered suitable.
- Effective?
- Good
- Staff had training, supervision and support. People were supported with consent, food, healthcare appointments and advice from health professionals.
- Caring?
- Good
- People and relatives described staff as kind, patient and friendly. Inspectors saw respectful interactions and attention to people's dignity, interests and personal choices.
- Responsive?
- Good
- Care plans were detailed and reviewed when people's needs changed. People were supported with independence and activities, although inspectors recommended a wider variety of activities.
- Well-led?
- Good
- A registered manager was in place and was viewed positively by people, relatives and staff. Audits, provider quality visits and staff meetings were used to monitor and improve the home.
What inspectors found, February 2019
The Regard Partnership Limited - Vancouver Road was rated Good; inspectors found safe, kind and well-managed care, with more variety needed in activities.
This was an unannounced inspection on 17 December 2018, followed by a second visit on 31 December. The inspector spoke with people living at the home, staff, relatives and health and social care professionals. They also checked care plans, medicines records, complaints, recruitment files and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found risk assessments, medicines systems, safeguarding arrangements and recruitment checks were in place. People were supported with healthcare, food, choices, independence and activities in the home and community.
The home had a friendly atmosphere and staff were described as caring and supportive. The rating remained Good from the previous inspection. Inspectors recommended developing a wider and more varied activity programme. They also noted that the provider was reviewing how relatives received information about complaints.
Safe care and medicines
The home had plans to manage individual risks and systems to administer, store and audit medicines safely.
“Risk management plans had been developed to mitigate these risks while supporting people to be as independent as possible.” from the report
Skilled staff
Staff received varied training and regular support to help them meet people's needs.
“The training programme was varied, for example staff undertook training in moving and handling, food hygiene, equality and diversity issues” from the report
Kind relationships
Inspectors saw warm, respectful relationships. Staff knew people's interests and supported their dignity and choices.
“We observed that there was a noticeably friendly atmosphere at the service.” from the report
Open management
The management team was described as approachable and caring. Quality checks and staff meetings helped identify improvements.
“Clear quality assurance systems were in place, which included monitoring visits by the provider's own quality team.” from the report
Activity variety
needs fixingPeople had access to activities at home and in the community, but inspectors found the programme could offer more variety and interest.
“We recommend the provider seeks guidance from reputable sources to develop new activities to meet people's individual needs.” from the report
Information for relatives
minorA relative said families and representatives would benefit from clearer introductory information, including how to complain. The provider was reviewing this.
“The relative noted that it would be beneficial if people's relatives and other representatives were provided with an 'introductory folder' when their family member first moved into the service” from the report
- 01What new activities have been added since the inspection to give people more variety and interest?
- 02How are activities matched to each person's preferences, interests and need for social stimulation?
- 03What information do relatives now receive about the complaints procedure when someone moves into the home?
- 04How are relatives and representatives involved in reviewing care plans and changes in people's needs?
- 05What further building improvements were planned at the time of the inspection, and have they been completed?
This was a comprehensive inspection covering all five key questions, with an unannounced visit on 17 December 2018 and a follow-up visit on 31 December 2018. This explanation was written from the published report of 20 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Regard Partnership Limited - Vancouver Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Regard Partnership Limited - Vancouver Road →
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 6 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Lewisham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 82 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Usha rapidly became 'one of the family' and is sorely missed.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.