CQC report explained · a residential care home
What the CQC found at The Regard Partnership Limited - Grove Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2022
The Regard Partnership Limited - Grove Road was inspected but not rated; inspectors found good COVID-19 infection control and visiting arrangements.
This was a planned, announced inspection on 20 January 2022. It was a targeted inspection during the COVID-19 pandemic, looking at infection control, visiting arrangements and staffing pressures.
Inspectors found that the home was following guidance on testing, personal protective equipment, social distancing and safe admissions. They were also assured that visits were being supported and that vaccination requirements were being met.
The home provides personal care for up to nine people with a learning disability. Six people were living there at the time. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection control
Inspectors found that staff were using protective equipment and following social distancing guidance. The home had arrangements for testing, isolation and managing outbreaks.
“Our observations during the inspection confirmed staff were adhering to PPE and social distancing guidance.” from the report
Visits and family contact
The home supported both virtual and physical visits and kept families and friends updated through regular contact.
“The provider kept in touch with family members and people's friends through regular emails and phone calls.” from the report
Safe admissions
New residents were expected to have COVID-19 testing before admission, with further testing and isolation on arrival.
“The provider informed us that all new service users had to have undertaken a COVID-19 PCR test 24 to 48 hours prior to being admitted into the service” from the report
Visitor safety
Visitors had to complete checks on arrival, including a declaration, temperature check and lateral flow test. Visiting professionals also had to provide vaccination evidence unless exempt.
“All visitors were asked to sign a COVID-19 declaration on arrival, and had their temperature checked.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection control and visiting arrangements are in place now?
- 02How are new residents tested and supported during any isolation period?
- 03How do you manage staffing pressures if staff are absent because of COVID-19?
- 04How often are staff tested, and what vaccination or exemption checks are made for staff and visiting professionals?
- 05How will families be kept in touch if visits are restricted?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other key questions were not assessed. This explanation was written from the published report of 27 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
Rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was an unannounced inspection on 23 August 2019. One inspector spoke with people, relatives, staff and managers, reviewed four care records and medicines records, checked five staff files, and examined management records.
The home supported up to nine people with learning disabilities. Eight people lived there during the inspection. Inspectors found enough suitable staff, safe medicines arrangements, detailed care plans, trained staff and good support with health, food and communication.
People and relatives spoke positively about the home. Staff were described as kind, respectful and supportive. The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous Good rating published in February 2017.
Safe care
Staff followed individual risk plans and had guidance for health risks, safe food textures and emergencies. Medicines were stored securely and given as prescribed.
“People were protected from avoidable harm because staff followed the guidance in risk assessments and risk management plans to keep them safe.” from the report
Kind relationships
People and relatives spoke positively about staff. Inspectors saw staff treating people with respect and supporting their choices and independence.
“Staff were empathetic and compassionate and supported people to make choices and decisions.” from the report
Activities and choice
People were supported to follow their hobbies, maintain relationships and take part in activities such as swimming, gardening, music and trips.
“A range of activities were available for people to participate in and people were supported to follow their individual interests.” from the report
Good knowledge of people
The staff team was well established, with most staff having worked at the home for five to 10 years. Inspectors said this helped staff know people well.
“This meant people, most of whom had lived at the service for over 10 years, were supported by staff who knew them well.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and manage my relative's specific health risks, including any swallowing, epilepsy, autism, Down syndrome or diabetes needs?
- 02How will you make sure medicines, including 'when required' medicines, are given and recorded correctly?
- 03How will you support my relative to communicate choices and make decisions about their care?
- 04What activities and outings could be arranged around my relative's interests and preferences?
- 05How will you involve our family in care plan reviews and respond if we have a complaint or concern?
This was an unannounced inspection covering all five key questions; the previous Good ratings were retained. This explanation was written from the published report of 12 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Regard Partnership Limited - Grove Road
3 rated inspections over 5 years: the service has held its Good rating throughout.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at The Regard Partnership Limited - Grove Road →
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Regard Partnership Limited - Grove Road →
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 6 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,230 a week. 81 can care for a couple. 11 years' experience on average.
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