CQC report explained · a residential care home
What the CQC found at The Raikes Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2017
The Raikes Residential Home was rated Good; inspectors found safe, kind and personalised care, with some issues in response to a choking episode and food support.
This was an unannounced inspection on 7 September 2017. Inspectors observed care, checked four people's care records and medicines records, reviewed staff and management records, and spoke with people living in the home, relatives, staff and health professionals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable staff training, safe medicines arrangements, person-centred care plans, good links with health professionals and a friendly atmosphere. People and relatives said staff were kind and that they felt safe.
Inspectors identified some matters for the manager to address. Staff were slow to respond when one person appeared to choke, medicine temperature records were missing for two days, and staff did not always explain what was in people's meals. The home had been rated Requires Improvement at the previous inspection in May 2016, but the earlier breach had been met and no new breaches were found.
Kind and respectful care
People and relatives described staff as kind. Inspectors saw calm, friendly interactions and respect for privacy and dignity.
“People's privacy and dignity was respected and the atmosphere within the home was caring, warm and friendly.” from the report
Staff training and support
Staff had completed relevant training and received supervision and appraisals. Inspectors found they understood people's needs and how to keep them safe.
“People were supported by staff that received appropriate training and supervision.” from the report
Quality monitoring
The home had regular checks covering care, medicines, staffing and the environment. The manager used these checks to identify and address shortfalls.
“The provider had systems in place to monitor the quality and safety of the services provided and to ensure action was taken to deal with any shortfalls identified.” from the report
Slow response to choking
seriousDuring lunch, one person appeared to choke and staff were slow to respond. The person came to no harm, but the manager said this would be addressed through training and supervision.
“However, during the lunchtime meal we saw one person appeared to have a choking episode which staff were slow to respond to.” from the report
Missing medicine temperature records
needs fixingTemperature checks for the medicine refrigerator and storage room had not been recorded for two days before the inspection. The manager took immediate action after this was raised.
“However, we noted that for two days prior to inspection the temperature records had not been completed.” from the report
Meal explanations
minorStaff helped people patiently with meals, but did not always explain the individual parts of the meal. The manager said this would be addressed.
“We saw staff assisted people with patience and kindness but did not always explain the individual components of the meal.” from the report
- 01What training and supervision have staff received following the slow response to the choking episode?
- 02How are medicine refrigerator and storage temperatures checked and recorded each day?
- 03How do staff explain the different parts of a meal to people who need help or prompting to eat?
- 04What is the current position on the 19 liberty safeguard applications that were awaiting a decision at the inspection?
- 05What activities are now available, and how are people's interests used to plan them?
This was an unannounced inspection of the overall service, covering all five CQC questions and checking improvements since the previous inspection in May 2016. This explanation was written from the published report of 3 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Raikes Residential Home
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- October 2017Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- March 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
99 live-in carers within about an hour of Bradford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.