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CQC report explained · a nursing home

What the CQC found at The Priory Highbank Centre

Requires improvementpublished 19 September 2022, 4 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Priory Highbank Centre.

The story over the years

Every inspection of The Priory Highbank Centre

4 rated inspections over 5 years: the service has slipped, from Good to Requires improvement.

  1. September 2022Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  2. May 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  3. May 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. May 2017Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. July 2026

    Registered with the Care Quality Commission on 13 July 2026.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

Guide

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Care at home

At least 100 live-in carers within about an hour of Bury

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,260 a week. 94 can care for a couple. 11 years' experience on average.

Olalekan A.
2 reviews
From £907 a week, 2 years caring
Based about 10 minutes from Bury. Can care for a couple
Sikiru Michael A.
2 reviews
From £1,113 a week, 2 years caring
Based about 15 minutes from Bury. Can care for a couple
Ememobong Peace E.
1 review
From £1,015 a week, 10 years caring
Based about 17 minutes from Bury. Can care for a couple
Edith A.
1 review
From £1,022 a week, 21 years caring
Based about 17 minutes from Bury. Can care for a couple
“Primrose is a very kind and compassionate healthcare professional”
Marion L., about Primrose N.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Simon W., about Ncebakazi V.
See live-in carers near BuryProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.