CQC report explained · a nursing home
What the CQC found at The Priory Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were effective. This included visitor screening, protective equipment, testing, hygiene, safe admissions and outbreak management.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, April 2021
The Priory Care Home was inspected but not rated; inspectors found strong COVID-19 infection control arrangements.
This was an announced, targeted inspection on 17 March 2021. It checked how well the home was preventing and controlling infections during the coronavirus pandemic.
Inspectors were assured that the home managed visitors, social distancing, admissions, protective equipment, testing, hygiene and possible outbreaks safely. The infection control policy was up to date.
The home used visitor screening, temperature checks, lateral flow tests and protective equipment. It also provided a visiting pod and support for people and staff during the pandemic.
Visitor safety checks
Visitors were given information before arriving and were screened when they arrived. They had their temperature recorded, completed a lateral flow test and were given protective equipment.
“When visitors arrived, they were screened for symptoms of COVID-19. This included having their temperature recorded and completing a lateral flow test” from the report
Safer visits
The home created a visiting pod with a clear glass screen so people could spend time with visitors in a safer setting.
“A vising pod partitioned by a clear glass screen had been created so people and their visitors could spend time together in a safe environment.” from the report
Communication with people
People had monthly meetings with the clinical services manager. These meetings provided updates and allowed people to ask questions about COVID-19.
“People attended monthly meetings with the clinical services manager who shared updates and gave them opportunities to ask questions about COVID-19.” from the report
Support for staff
Staff had access to wellbeing support, including a confidential helpline and financial help during the pandemic.
“Staff were supported in a variety of ways to stay healthy and well during the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01What visitor screening, temperature checks and testing are in place now?
- 02How is protective equipment provided and used by visitors and staff?
- 03How would you manage a new infection outbreak or a person being admitted safely?
- 04Is the infection prevention and control policy still up to date?
- 05Are monthly meetings or another way of answering residents' questions about infection risks still available?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was inspected but not rated and did not assess the other four questions. This explanation was written from the published report of 10 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Rated Good; inspectors found exceptionally personalised care and outstanding responsiveness, with all other areas rated Good.
This was an unannounced inspection on 13 November 2019. Inspectors spoke with people living at the home, relatives, staff and health professionals. They observed care, reviewed care and medicine records, and checked quality and safety records.
People were described as safe, well supported and treated with kindness and dignity. Staff understood people's needs, supported their choices and worked with health professionals. Medicines, staffing, recruitment, cleanliness and infection control were all judged to be safe.
The strongest area was responsiveness, which improved from Good at the previous inspection to Outstanding. Inspectors found very personalised activities and support, including creative ways to help people achieve important goals and excellent end of life care. The overall rating remained Good, as did Safe, Effective, Caring and Well-led.
Personalised care
Staff knew people well and adapted support to their wishes, faith, interests and personal goals.
“People received extremely personalised and responsive care from staff they knew and trusted.” from the report
Creative support
Staff found imaginative ways to help people do things that mattered to them, even when health problems made this difficult.
“Staff used innovative and creative ways to ensure people's desired outcomes were achieved.” from the report
End of life care
Inspectors found end of life care was very well planned, dignified and delivered in partnership with health professionals.
“This resulted in care being extremely personalised and well planned to ensure a dignified and pain free death.” from the report
People's involvement
People and relatives were treated as partners and their feedback was used to make changes to the service.
“People and relatives felt involved and were treated as active partners in their care.” from the report
Safety systems
Inspectors found good systems for managing risks, medicines, staffing, infection control and lessons from incidents.
“People's medicines were ordered, administered, stored and disposed of safely in line with best practice guidance.” from the report
Management and improvement
The management team was visible and approachable. Regular audits and feedback supported ongoing improvement.
“Quality assurance processes and the results of regular audits demonstrated good governance and effective risk management.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you find out what is important to my relative, and how often will their personalised care plan be reviewed?
- 02How do you support people to maintain family, community, religious and cultural links?
- 03How is end of life care planned with the person, family and health professionals?
- 04How do you check that staffing levels are enough for people's needs each day?
- 05What further training is planned to help staff have open conversations about sex and intimacy?
This was an unannounced inspection covering all five CQC questions, the premises and care provided, using observations, records and discussions with people, relatives, staff and health professionals. This explanation was written from the published report of 11 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Priory Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- June 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.