CQC report explained · a residential care home
What the CQC found at The Pines
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2017
The Pines was rated Good; inspectors found safe, kind and personalised care, with some home decoration still being improved.
This was an unannounced, comprehensive inspection on 17 August 2017. The inspector spoke with people living at the home, relatives, staff, managers and a visiting health professional. Records for three people and other management records were also checked.
The home continued to be rated Good in all five areas. Inspectors found enough trained staff, safe medicine systems, detailed risk plans and suitable emergency arrangements. They also found staff understood people's needs, choices and communication methods.
People were treated with kindness and dignity. Care plans reflected people's preferences and routines, and people were supported with hobbies, college, day services and holidays. Managers carried out checks and listened to feedback, although some decoration work was still in progress.
Safe staffing and risk planning
Inspectors found enough staff on duty and detailed plans to manage individual risks. Staff understood how to keep people safe.
“There were enough staff on duty to support people safely.” from the report
Safe medicines
Medicines were stored and managed safely. Trained staff administered them, and checks found no errors in the previous 12 months.
“Records showed no errors had occurred in the 12 months prior to our visit.” from the report
Kind and dignified care
Staff knew people well and treated them with kindness, compassion, privacy and dignity. Relatives also described staff as caring and patient.
“We found staff were very caring towards people and people were treated with kindness and compassion.” from the report
Personalised support
Care plans included people's preferences and routines. Staff offered choices in ways suited to different communication styles and supported personal interests.
“Care plans were person centred and contained detailed information about people's preferences and daily routines.” from the report
Open management
The home had a clear management structure and regular checks. People and relatives could give feedback and knew how to complain.
“The registered manager told us they had an 'open door policy' and encouraged people and their relatives to visit at any time to speak with them.” from the report
Home decoration
minorFour people said the decoration needed improvement. A refurbishment plan was in place and some areas were being redecorated during the inspection.
“However, four people had commented the décor in the home needed to be improved.” from the report
- 01What decoration work identified in the refurbishment plan has now been completed?
- 02How are individual risk assessments and management plans reviewed when a person's needs or behaviour changes?
- 03How are medicine checks carried out, and how would the home respond if an error were found?
- 04How will staff support my relative's preferred communication method and daily routines?
- 05How will my relative be involved in care reviews, activities and decisions about their support?
This was an unannounced comprehensive inspection covering all five CQC questions, and the home remained Good in each area. This explanation was written from the published report of 2 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Pines
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.