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CQC report explained · a residential care home

What the CQC found at The Pines Residential Care Home

Not yet rated

Not yet rated: the CQC has not published a rated inspection for this home, which is usual for a new registration.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Pines Residential Care Home.

The story over the years

Every inspection of The Pines Residential Care Home

4 rated inspections over 5 years: the service has improved, from Requires improvement to Good.

  1. September 2020Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
  2. January 2020Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
  3. May 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. February 2016Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. November 2025

    Registered with the Care Quality Commission on 3 November 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

Guide

How to read CQC ratings and reports

Guide

What to check when you visit

Care at home

23 live-in carers within about an hour of Northumberland

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £950 to £1,190 a week. 20 can care for a couple. 11 years' experience on average.

Evelyn S.
2 reviews
From £1,050 a week, 16 years caring
Based about 28 minutes from Northumberland. Can care for a couple
Margaret I.
1 review
From £1,204 a week, 2 years caring
Based about 30 minutes from Northumberland
David R.
2 reviews
From £1,120 a week, 15 years caring
Based about 35 minutes from Northumberland. Can care for a couple
Sithembiso S.
1 review
From £924 a week, 20 years caring
Based about 41 minutes from Northumberland. Can care for a couple
See live-in carers near NorthumberlandProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.