CQC report explained · a nursing home
What the CQC found at The Pines Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and inspectors found enough staff, safe recruitment checks, well-managed medicines, clean equipment and appropriate risk and fire safety arrangements.
- Effective?
- Good
- Staff had completed essential and needs-specific training. People received support with food, drink and healthcare, and the home was working within the principles of the Mental Capacity Act.
- Caring?
- Good
- Inspectors saw kind, respectful interactions. People were supported to make choices, keep their independence and maintain privacy, dignity and relationships.
- Responsive?
- Good
- Care plans described people's needs, preferences and communication methods. Activities, religious support, family visits and end of life care were arranged around people's wishes.
- Well-led?
- Good
- The home used audits, meetings and surveys to monitor quality and involve people and staff. An acting manager was running the home because no registered manager was in post.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with an acting manager rather than a registered manager in post.
Inspectors made an unannounced visit on 5 February 2019. They observed care, spoke with people, a visitor and staff, and checked care records, recruitment files, training, medicines, complaints, accidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and well cared for. Inspectors found safe medicines systems, suitable staffing, trained staff, clean premises and appropriate risk checks.
Care was described as kind and respectful. People had choice over their daily lives, meals and activities. Care plans recorded their needs and preferences, and staff supported healthcare, family contact, faith and end of life wishes.
This was the first inspection under the home's current registration. No legal breaches were identified in the report. Day-to-day management was being provided by an acting manager who had applied to register with the CQC.
Safe medicines
Inspectors found medicines were stored, given, recorded and checked safely. Nurses stayed with people until they had taken their medicines safely.
“Medicines were managed safely and in accordance with current regulations and guidance.” from the report
Kind and respectful care
People were treated with kindness, dignity and respect. Staff encouraged independence and offered choices about daily routines.
“People were attended to in a timely manner and were supported with kindness and compassion.” from the report
Personalised activities
People could choose from activities including music, arts and crafts, exercise, quizzes and themed events. One-to-one time was also planned for people in their rooms.
“We saw a varied range of activities on offer which included, music, arts and crafts, exercise and visits from external entertainers.” from the report
Quality monitoring
The provider used audits covering areas such as medicines, infection control and health and safety. People, relatives and staff were also asked for their views.
“The provider undertook quality assurance audits to ensure a good level of quality was maintained.” from the report
No registered manager in post
minorThere was no registered manager at the time of the inspection. Day-to-day management was provided by an acting manager who had applied to register with the CQC.
“A registered manager was not in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service.” from the report
- 01Has the acting manager since registered with the CQC, and who is responsible for the home now?
- 02How do you assess staffing levels when people's needs change or staff are absent?
- 03How would you meet my relative's specific nursing, dementia, mobility or communication needs?
- 04What activities and one-to-one support would be available for my relative?
- 05How are end of life wishes recorded, reviewed and followed?
This was an unannounced comprehensive inspection covering all five CQC questions; it was the first inspection under the home's current registration. This explanation was written from the published report of 26 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Pines Nursing Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2018
Registered with the Care Quality Commission on 24 January 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Brighton and Hove
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 37 can care for a couple. 10 years' experience on average.
“Lottie showed incredible patience and empathy, adapting her routine to fit in with Mum's moods. Most importantly, Lottie's cheerful manner helped Mum to get some enjoyment out of life.”
“He was infinitely patient with them and got on very well with us to the extent that we now regard him as a personal friend.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.