CQC report explained · a residential care home
What the CQC found at The Phoenix Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found safeguarding procedures, suitable risk assessments, safe recruitment, enough staff and safe medicines management.
- Effective?
- Good
- People had assessments and care plans that were reviewed with them. Staff had relevant training, and people were supported with food, healthcare and decisions about their care.
- Caring?
- Good
- Inspectors saw staff being polite, respectful, kind and compassionate. People said their dignity, privacy, individuality and independence were respected.
- Responsive?
- Good
- Support was based on people's needs, preferences and routines. Communication needs and complaints arrangements were considered, and end of life wishes were recorded for people using home care.
- Well-led?
- Good
- There were clear responsibilities and registered managers for each service. Audits, surveys, staff meetings and partnership working were used to monitor and improve care.
What inspectors found, January 2019
The Phoenix Centre was rated Good overall, with safe, kind and person-centred care found across all five areas.
Inspectors visited on 8 January 2019. This was a comprehensive, announced inspection covering the care home, home care, supported living and Shared Lives services. They spoke with people using the services, staff and carers, observed care, and checked care records, medicines, recruitment, staffing and the environment.
People told inspectors they felt safe and well cared for. Staff understood safeguarding, risks were assessed, medicines were managed safely, and staffing levels were sufficient. The building was clean, hygienic and maintained.
Care was planned with people and kept under review. Inspectors found staff were trained, respectful and kind. People had choices about food and daily routines, could access healthcare, and had their communication needs considered.
The service was rated Good in Safe, Effective, Caring, Responsive and Well-led. It was also rated Good at the previous inspection in May 2016, and inspectors found no serious risks or concerns that changed the rating.
People felt safe
People using the different services told inspectors they felt safe and could rely on staff. Risk assessments and safeguarding procedures were in place.
“People supported by all services told us they felt safe in the care of staff who supported them.” from the report
Kind and respectful staff
Inspectors observed caring interactions. People said staff were thoughtful, patient and respectful, and supported their dignity and independence.
“We saw staff were caring and attentive. They were polite, respectful, kind and showed genuine compassion to people in their care.” from the report
Individual care
Care was planned with people and reflected their needs, preferences and routines. Communication needs were assessed and support was provided where needed.
“We found the service's provided care and support that was focused on individual needs, preferences and routines of people they supported.” from the report
Good oversight
Managers had clear responsibilities and used audits, surveys and staff feedback to monitor the services. They also worked with health and social care professionals.
“Each service had systems and procedures in place to monitor and assess the quality of their service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you now monitor medicines after the medication error mentioned in the report?
- 02How will you involve my relative in assessing and reviewing their care plan?
- 03What support is available to help my relative maintain independence and move on to accommodation of their choice?
- 04How will you meet my relative's communication, cultural, religious or other personal needs?
- 05How do you respond if a person or their family makes a complaint?
This was a comprehensive inspection of the care home, home care, supported living and Shared Lives services; CQC inspected the care home premises but not the premises used for supported living or Shared Lives. This explanation was written from the published report of 30 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Phoenix Centre
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.