CQC report explained · a residential care home
What the CQC found at The Pembury
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks, medicines, infection control, finances and recruitment checks were managed appropriately. Inspectors found enough staff and no safeguarding concerns or reported accidents in the previous 24 months.
- Effective?
- Good
- People's needs, nutrition and health were assessed and reviewed. Staff had relevant training and worked with health professionals, while people were supported to make choices in line with their capacity.
- Caring?
- Good
- Staff knew people well and treated them with kindness, patience and respect. People's privacy, dignity, equality, relationships and spiritual needs were supported.
- Responsive?
- Good
- Care plans reflected people's routines, preferences, communication and independence. People chose activities, had accessible information and could raise concerns with staff or the manager.
- Well-led?
- Good
- The manager worked alongside staff and quality checks covered areas such as medicines, health and safety, fire systems and infection control. The report says actions for improvement were followed up.
What inspectors found, November 2018
The Pembury was rated Good overall, with inspectors finding safe, kind and personalised care and no serious concerns.
Inspectors made an unannounced comprehensive inspection visit on 16 October 2018. They observed care for all eight people living there, spoke with people, a relative, staff and a health professional, and checked care, medicines, staff and quality records.
The home supported people with learning disabilities and autism. Inspectors found that people had choice and control in their daily lives, and that staff knew their routines, communication needs and sources of anxiety. People were supported to stay independent and take part in activities in the home and community.
All five areas were rated Good: safe, effective, caring, responsive and well-led. This was the same overall rating as the comprehensive inspection in March 2016.
Consistent staff
People had positive relationships with a core group of staff who had supported them for many years. Staff understood their routines and what could make them anxious.
“They had positive relationships with staff, who understood them well, anticipating what would make them anxious or uncertain.” from the report
Choice and independence
People were supported to make everyday decisions and do as much as possible for themselves. Risks were managed without unnecessarily limiting their independence.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible” from the report
Kind and respectful care
Inspectors saw people relaxed with staff, who communicated patiently and sensitively. People's privacy, dignity and personal preferences were respected.
“Staff gently responded to people using sensitivity and compassion.” from the report
Accessible communication
The home used pictures, photographs and easy-read information to help people understand safeguarding, complaints, menus and activities.
“Excellent use was made of easy to read formats which used pictures and photographs to illustrate the text.” from the report
Activities and community life
People chose activities such as horse riding, cinema trips, shopping, holidays, social clubs and visits to places of worship. They were supported to keep in touch with important people.
“People told us they liked going horse riding, to the cinema, shopping and to garden centres.” from the report
Good oversight
The manager and provider used audits, surveys, meetings and visits to monitor people's experience and check the quality of care.
“There were effective systems in place to monitor the quality of services and care provided to people.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative's individual routines, communication needs and sources of anxiety?
- 02How would you make sure my relative has enough choice over meals, activities and daily routines?
- 03How do you review staffing levels when a person's needs change or they return from hospital?
- 04What easy-read or picture-based information would be available for my relative about care, complaints, meals and activities?
- 05How would you support my relative's health needs, hospital stays and end-of-life wishes?
This was an unannounced comprehensive inspection covering all five key questions and the care and accommodation provided to all eight people living in the home. This explanation was written from the published report of 8 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Pembury
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.