CQC report explained · a residential care home
What the CQC found at The Park Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found effective safeguarding, risk management, staffing and medicines systems. The home was clean and staff followed infection prevention practices.
- Effective?
- Outstanding
- Staff were highly skilled and used evidence-based approaches. People achieved strong outcomes, including greater independence, education opportunities and support to live healthier lives.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. They involved people in decisions and supported them to remain as independent as possible.
- Responsive?
- Good
- Care plans and activities reflected people's individual needs and interests. Staff supported family contact, communication needs and complaints.
- Well-led?
- Outstanding
- Inspectors found exceptional leadership, strong quality checks and a culture focused on person-centred care. Managers worked closely with staff, people and community professionals.
What inspectors found, May 2020
The Park Residential Care Home was rated Outstanding overall; inspectors found safe, kind and highly personalised care with exceptional leadership.
This was an unannounced inspection on 11 March 2020. The inspector spoke with seven people, 11 staff members and two visiting professionals. They also reviewed care plans, medicines records, staff files and management records.
People told inspectors they felt safe and were treated with kindness and respect. Staff understood people's needs well, supported independence and helped people maintain hobbies, relationships and healthy lifestyles. Medicines were given on time and as prescribed.
The home was rated Good for Safe, Caring and Responsive. It was rated Outstanding for Effective and Well-led. The overall rating was Outstanding, meaning inspectors found care and leadership to be exceptional and better than expected.
The previous overall rating was Good. Effective improved from Good to Outstanding, and Well-led improved from Requires Improvement to Outstanding. Safe, Caring and Responsive remained Good.
Skilled staff
Training was tailored to people's specific needs, and staff were supported to gain further qualifications. Inspectors found staff exceptionally skilled and experienced.
“Training was focused on equipping staff with the necessary skills to meet people's specific needs.” from the report
Safe care
The home had systems to protect people from abuse, manage risks, learn from incidents and give medicines safely.
“There were clear processes in place to monitor safety and lessons were learnt from accidents and incidents.” from the report
Kind and respectful support
Staff understood people well and provided compassionate care while supporting dignity, choice and independence.
“Staff always treated people with kindness and respect.” from the report
Personalised activities
Activities reflected people's interests, including trips, social events and opportunities to keep in touch with family and friends.
“Staff supported people to maintain relationships with family and friends.” from the report
Strong leadership
The provider and managers had detailed oversight of quality and safety. They encouraged learning, staff development and partnership working.
“The provider and registered manager had excellent oversight of the safety and quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you tailor care and support to my relative's specific mental health or dementia needs?
- 02How do you make sure medicines are given safely and their effects on physical health are reviewed?
- 03What training and qualifications do staff have for the needs of people living here?
- 04How would you support my relative to keep relationships, hobbies and activities that matter to them?
- 05How do people and families contribute to changes in care, activities and the menu?
This was an unannounced inspection covering all five CQC questions, the premises and the care provided; the previous inspection was in 2017. This explanation was written from the published report of 6 May 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2017
The Park Residential Care Home was rated Good overall; care was safe, effective, kind and responsive, but well-led was Requires Improvement because four incidents were not reported to CQC on time.
This was the home’s first rated inspection since the current provider took over. Inspectors visited without notice on 31 July 2017. They spoke with people using the service, staff and a healthcare professional, observed medicines and a mealtime, and checked care records, staff files and safety documents.
The home was rated Good for Safe, Effective, Caring and Responsive. Inspectors found enough staff, safe medicines arrangements, suitable training, support with food and healthcare, respectful care, detailed care plans and activities that reflected people’s interests and goals.
Well-led was rated Requires Improvement. The home had not told CQC about four events when it was legally required to do so. These were two safeguarding referrals and two serious injuries. The incidents had been referred to the local authority and appropriate action had been taken, but the notifications were late.
The overall Good rating means inspectors found the service was performing well in most areas. It does not remove the need to ask how the home has improved its reporting and checking systems since this inspection.
Safe medicines support
Inspectors observed medicines being given and recorded correctly. Medication records and stock balances checked were accurate, with regular audits in place.
“The sample of MARs we viewed were appropriately completed.” from the report
Caring and respectful staff
People spoke positively about staff. Inspectors observed warm and respectful interactions, and found that staff supported privacy, dignity and independence.
“We observed staff and people chatting together during our inspection and interactions were warm, friendly and respectful.” from the report
Personalised care
Care plans included people’s preferences, routines, life history, health needs and goals. Staff knew people’s likes and dislikes and responded to changes in their needs.
“We found the care plans were detailed and contained sufficient information about people's individual preferences and needs to enable staff to understand how to support the person.” from the report
Enough staff and suitable recruitment
Inspectors found staffing levels were organised around people’s needs. Recruitment checks included identity, references and criminal record checks.
“Robust recruitment procedures were followed to make sure new staff were suitable to work in a care setting.” from the report
Four late notifications to CQC
seriousThe home did not notify CQC about two safeguarding referrals and two serious injuries as required by law. The provider sent all four notifications on the inspection day after inspectors identified the problem.
“This was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.” from the report
Fire drill records
needs fixingRecords did not show that every staff member had taken part in fire drills. One staff member also lacked confidence about the evacuation procedure, although the manager had identified this and planned action.
“We found that records could not evidence that all staff had taken part in fire drills” from the report
Some training and care records needed updating
needs fixingOne care plan did not yet record a person’s need for food supplements. One staff member was still awaiting safeguarding and Mental Capacity Act training, and two staff were not confident about the Mental Capacity Act.
“Two of the staff we spoke with did not demonstrate a confident understanding of the requirements of the MCA” from the report
- 01What has changed to make sure safeguarding referrals and serious injuries are notified to CQC without delay?
- 02Can you show how the quality assurance system now checks that all required CQC notifications have been sent?
- 03How do you make sure every staff member takes part in fire drills and understands the evacuation procedure?
- 04How do you check that staff understand the Mental Capacity Act and obtain people’s consent?
- 05How are care plans checked and updated when someone’s nutritional or other health needs change?
This was a comprehensive, unannounced inspection covering all five key questions and providing the home’s first rating under the current provider. This explanation was written from the published report of 28 September 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Park Residential Care Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- May 2020Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Outstanding
Read what inspectors found at The Park Residential Care Home →
- September 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
Read what inspectors found at The Park Residential Care Home →
- August 2015
Registered with the Care Quality Commission on 14 August 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.