CQC report explained · a residential care home
What the CQC found at The Pantiles Care Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind care, with some improvements needed in staffing cover and end-of-life planning.
The unannounced inspection took place on 5 December 2018. Inspectors spoke with people living at the home, relatives, staff and health professionals. They reviewed care records, medicines records, staff files and the home's management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were described as safe, treated kindly and supported with their health, food, activities and personal choices.
Inspectors found that staff were sometimes busy in the morning and left people unattended in the lounge. The provider increased staffing after the inspection. Some information was missing from two care plans, although this was addressed soon afterwards. End-of-life planning also needed to become more personal.
The home was already rated Good at its previous inspection and kept the same overall rating. The report found no serious risks or concerns and no breaches of regulations.
People felt safe
People and relatives said they felt safe. Staff understood what abuse was and what to do if they had concerns.
“People told us that they felt safe at the service.” from the report
Kind and respectful care
Inspectors observed staff being attentive and considerate. People were treated with dignity and given choices about their care.
“We observed staff to be attentive to people and anticipate their needs.” from the report
Good health and nutrition support
People had access to health professionals and received support with food and drink. Meals offered choices and people spoke positively about the food.
“We saw that meals were varied and people had choices about what they wanted to eat and drink.” from the report
Personalised care
Care plans included people's backgrounds, preferences, communication needs and interests. People could choose activities or spend time in their rooms.
“People had personalised care plans which provided sufficient information about the care each person needed.” from the report
Open management
People, relatives and staff were able to give feedback. The provider responded promptly to issues identified during the inspection.
“The provider and the registered manager had responded promptly to feedback that we delivered on the day.” from the report
Busy morning periods
needs fixingStaff were sometimes busy with their duties and left people unattended in the lounge. The provider said staffing levels were increased after the inspection.
“We did find that during the morning there were times where staff were busy with their duties and as a result left people unattended in the lounge.” from the report
Missing care-plan information
needs fixingInspectors found some information missing from two care plans. The home provided evidence soon afterwards that this had been addressed.
“We did note that there was some information missing from two of the care plans that we reviewed.” from the report
End-of-life planning
needs fixingDiscussions about end-of-life care had taken place, but the plans needed to reflect each person's wishes more clearly and personally.
“Discussions had also taken place with people around end of life care planning however improvements were needed to ensure that these were more person 'centred.” from the report
- 01What staffing arrangements are now in place during the morning, and how do you make sure people are not left unattended?
- 02What changes were made to the two care plans where inspectors found information missing?
- 03How do you discuss and record each person's end-of-life wishes in a personal way?
- 04How are medicines, accidents and changing risks checked and reviewed?
- 05How can relatives give feedback, attend meetings or raise a complaint?
This was an unannounced inspection covering all five CQC areas, and the Good ratings from the previous inspection remained unchanged. This explanation was written from the published report of 9 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Pantiles Care Home Limited
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Pantiles Care Home Limited →
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.