CQC report explained · a residential care home
What the CQC found at The Outwood
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using protective equipment safely, accessing testing, managing visitors and admissions, and keeping the premises clean. The provider also said it had measures to reduce the impact of COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2022
Inspected but not rated; inspectors were assured that infection control measures were keeping people safe.
This was an announced, targeted inspection on 24 January 2022. It focused on infection prevention and control during a COVID-19 outbreak, and on whether staffing pressures affected people. There were nine people living at the home.
Inspectors found clear infection control signs, appropriate protective equipment and regular testing for staff and residents. They were assured that the home was managing visitors, admissions, distancing, cleaning and possible outbreaks safely.
The home supported contact with family and friends and tried to reduce disruption to people's routines. Inspectors also found the home clean and uncluttered, with four daily cleaning touch points.
The overall service was marked 'Inspected but not rated'. This was not a full assessment of the home's quality, so it does not provide ratings for caring, effective, responsive or well-led care.
Keeping in touch
The home encouraged visits and contact by phone and Skype. It also looked for ways to maintain people's routines during the outbreak.
“The service was encouraging visitors, phone calls and skype to family and friends.” from the report
Clean environment
Inspectors found the home clean and uncluttered, with extra cleaning of touch points each day.
“The service was clean and uncluttered the service completed four daily cleaning touch points in the service to minimise the spread of infection.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently supported, and what infection control measures are used during visits?
- 02How often are staff and residents tested, and what happens when someone tests positive?
- 03How do you make sure protective equipment is used correctly by staff and visiting professionals?
- 04What staffing pressures are there now, and how could they affect people's care or routines?
- 05How do you keep the home clean, including frequently touched surfaces?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not rate the other areas of care. This explanation was written from the published report of 29 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection by one inspector on 13 and 14 August 2019. Inspectors spoke with people living in the home, relatives, staff and managers. They reviewed care and medicine records, staff files and quality checks.
Inspectors found people were safe and received their medicines as prescribed. There were enough staff, although agency staff were being used while new staff were recruited. Staff were trained, caring and respectful, and supported people to make choices and develop their independence.
Care plans reflected people's needs, communication methods and preferences. People were supported with food, healthcare, activities, family relationships and complaints. The management team had systems to monitor quality and all five areas were rated Good. The previous rating, published in September 2017, was also Good.
Safe medicines and risk management
Medicines were given as prescribed, staff had up-to-date training and medicine audits were completed. Risk plans were individualised and reviewed.
“People received their medicines as prescribed.” from the report
Kind and respectful staff
People and relatives described staff as caring and friendly. Inspectors saw staff respecting privacy, dignity and individual preferences.
“People were well cared for by staff who treated them with respect and dignity.” from the report
Support for independence
People were supported to make choices, learn new skills, attend college, use communication methods and work towards personal goals.
“People were encouraged to have full control of their lives.” from the report
Personalised communication
Care plans recorded how people communicated, including individual signs. Staff used easy-read information and visual aids.
“People's communication needs were assessed and recorded in care plans.” from the report
Open management and quality checks
The management team used audits, meetings and feedback to monitor care. People, relatives and staff were encouraged to raise concerns and suggest improvements.
“The provider had comprehensive quality assurance systems in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How many agency staff are currently working in the home, and how are you ensuring consistency for residents?
- 02How would you support my relative's particular communication needs, including any signs, visual aids or easy-read information?
- 03What support would my relative receive to build independence and work towards their own goals?
- 04How would you manage any behaviour that could put my relative or others at risk, and when would restraint be considered?
- 05How are relatives involved in care reviews, complaints and decisions about changes in care?
This was an unannounced planned inspection covering the overall service and all five CQC questions; end of life care was not being provided to anyone at the time. This explanation was written from the published report of 18 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Outwood
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016
Registered with the Care Quality Commission on 15 August 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Leeds
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 89 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Took his time to learn about me read my care plan and to listen to me. great companionship with lots of laughing.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.