CQC report explained · a nursing home
What the CQC found at The Old Prebendal House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, staff knew how to report abuse, medicines were given as prescribed, and there were enough staff to meet people's needs. Infection prevention arrangements, including PPE and testing, were in place.
- Effective?
- Good
- Care was planned around people's assessed needs, choices and decisions. Staff had induction, training and supervision, and people were supported with food, drink, healthcare and decisions under the Mental Capacity Act.
- Caring?
- Good
- People and relatives described staff as kind, respectful and compassionate. Inspectors saw staff supporting people's dignity, privacy, independence and involvement in decisions.
- Responsive?
- Good
- Care plans were personalised and regularly updated. People had accessible communication support, a range of activities, support to maintain relationships and ways to raise complaints.
- Well-led?
- Good
- Inspectors found clear management arrangements, good teamwork and effective quality checks. The new manager and provider had made significant changes, including improvements to communication with relatives and staff.
What inspectors found, November 2021
The Old Prebendal House is rated Good; inspectors found safe, kind and personalised care, with strong management improvements.
This was an unannounced inspection on 5 and 14 October 2021. Inspectors spoke with people, relatives and staff, observed care, looked at care and medicines records, and checked recruitment, training and quality records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable infection control, personalised care and good support for people's choices, health and relationships.
The home had a new registered manager who had been in post for four months. Inspectors found significant improvements in communication, teamwork, management and people's care since the provider took over.
Safe staffing
Inspectors found enough staff and saw that people were attended to promptly. Recruitment checks were also in place to help ensure staff were suitable to work with vulnerable adults.
“The Old Prebendal House had enough staff to meet people's needs.” from the report
Personalised care
Care plans included people's needs, preferences, routines, goals and abilities. Staff knew people well and updated plans when needs changed.
“People received personalised care and support specific to their needs, preferences and routines.” from the report
Respectful care
People and relatives spoke positively about staff's kindness and compassion. Inspectors saw respectful conversations and support for privacy, dignity and independence.
“People and relatives were consistently positive about the caring attitude of the staff.” from the report
Improved leadership
The new manager had introduced changes that improved communication, teamwork and care. Staff said they felt listened to and supported.
“The management of the home had significantly improved and there was a general sense of calm and pleasantness in the home.” from the report
Choice at mealtimes
People were offered choices and could eat where they preferred, including in their rooms. Inspectors found mealtimes were unhurried and supported with dignity.
“People told us they enjoyed the food and that they were always offered choices.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you review staffing levels when a person's needs change, and how often are agency staff being used?
- 02How will my relative and our family be involved in reviewing their care plan and decisions about their care?
- 03Who will be our named contact, and how will the home's new communication arrangements keep us updated?
- 04What activities are available for someone with my relative's interests, and what support is offered if they prefer not to join group activities?
- 05How do you continue to prevent and manage infection outbreaks, including PPE, testing and visits?
This was an unannounced, planned inspection covering all five key questions, the care provided and the premises, including infection prevention and control. This explanation was written from the published report of 24 November 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Old Prebendal House
4 rated inspections over 7 years: the service has held its Good rating throughout.
- November 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- August 2016Goodstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019
Registered with the Care Quality Commission on 5 August 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
38 live-in carers within about an hour of Oxfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.