CQC report explained · a nursing home
What the CQC found at The Oakleaf Care Group (Hartwell) Limited
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People had detailed risk assessments and behaviour support plans. Inspectors found enough staff, safe recruitment, appropriate medicines arrangements and effective systems for learning from accidents and incidents.
- Effective?
- Good
- Staff had relevant training and support. People received coordinated healthcare, nutritional support and access to a range of health and social care professionals.
- Caring?
- Good
- People were treated with kindness and respect. Staff listened to people's choices, protected their privacy and supported independence and family relationships.
- Responsive?
- Outstanding
- Support was highly personalised to people's needs, preferences and goals. Inspectors saw innovative approaches that helped people communicate, take part in activities and make progress with rehabilitation.
- Well-led?
- Outstanding
- Leaders placed people at the centre of the service and involved people, relatives and staff in decisions. Quality checks were effective and shortfalls were addressed promptly.
What inspectors found, June 2018
Rated Outstanding; inspectors found highly personalised rehabilitation and strong leadership, with Safe, Effective and Caring rated Good.
Inspectors visited on 3 and 4 May 2018. The first day was unannounced and the second day was announced. They spoke with people, relatives, staff and visiting professionals. They also reviewed care records, recruitment checks, training, complaints and quality audits.
The home supported up to 16 people with acquired brain injuries, neurological conditions, early onset dementia and complex physical or cognitive needs. There were 11 people living there during the inspection.
Inspectors found people were safe, received their medicines as prescribed, had enough staff and were supported by trained staff. Care was kind and respectful. Support was especially personalised and responsive, with examples of people making progress towards goals that had previously seemed difficult.
The home was rated Outstanding overall. Responsive and Well-led were Outstanding. Safe, Effective and Caring remained Good. The previous overall rating was Good at the inspection in March 2016.
Personalised support
Staff tailored care around each person's needs, preferences, communication style and goals. Inspectors found that this helped people gain confidence and achieve meaningful progress.
“Staff continuously went beyond expectations to ensure that people received truly individualised care that was flexible and responsive to their needs.” from the report
Rehabilitation outcomes
The home used consistent, creative approaches to help people overcome anxiety and take part in activities or family life. Inspectors described outcomes for people as highly positive.
“The innovative nature and willingness to provide a service that was centred on meeting people's diverse needs in a truly person centred way had resulted in hugely positive outcomes for people.” from the report
Safety and staffing
People had detailed risk plans, enough staff and suitable recruitment checks. Medicines were given as prescribed and incidents were reviewed for learning.
“There were enough staff to provide people with the support they required.” from the report
Strong leadership
People, relatives and staff were involved in the running of the home. Leaders monitored quality closely and acted when audits identified a shortfall.
“Successful governance systems were in place to promote an inspiring service that provided high quality individual care and support for people.” from the report
Family involvement
Relatives were welcomed and could receive support from a dedicated family liaison team. People were also helped to maintain links with family and friends.
“A dedicated family liaison team was available to provide support on an individual basis to relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess my relative's brain injury, neurological, physical and behavioural support needs before admission?
- 02How many staff would support my relative during ordinary routines and community activities, and how would you ensure they know the person well?
- 03How would you use risk and behaviour support plans to promote my relative's independence while keeping them safe?
- 04What rehabilitation goals would you agree with my relative and family, and how would you measure progress?
- 05If monitoring technology such as cameras or door alerts were considered, how would you involve my relative and family in the decision and review it?
This was a comprehensive inspection covering all five CQC questions, with Safe, Effective and Caring remaining Good and Responsive and Well-led rated Outstanding. This explanation was written from the published report of 30 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Oakleaf Care Group (Hartwell) Limited
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- June 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at The Oakleaf Care Group (Hartwell) Limited →
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- January 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.