CQC report explained · a residential care home
What the CQC found at The Mount
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe, and inspectors found that risks, safeguarding concerns, staffing levels, medicines and infection control were managed appropriately.
- Effective?
- Good
- Care needs were assessed and reviewed. Staff had relevant training and supported people with eating, drinking, healthcare appointments, communication and decision-making.
- Caring?
- Good
- People and relatives described staff as kind and respectful. Inspectors saw trusting relationships, respect for privacy and support for people's independence and involvement in care decisions.
- Responsive?
- Outstanding
- The home provided highly personalised care and a wide range of meaningful activities. People were supported to maintain relationships, use community facilities and make choices about their routines.
- Well-led?
- Good
- Inspectors found an open and inclusive culture, hands-on management and regular checks on quality and safety. People, relatives and staff were asked for their views and feedback was used to make improvements.
What inspectors found, January 2019
The Mount was rated Good overall, with Outstanding personalised activities and support, and no breaches reported.
This was an unannounced planned inspection. One inspector and an expert by experience spoke with five people, three relatives, eight staff members and a professional. They reviewed care records, medicines records, policies and other records about how the home was run.
Inspectors found that people were safe, received effective care and were treated with kindness and respect. Staff understood people's needs, supported their choices, helped them access health services and involved them in decisions about their care.
The home was rated Outstanding for being responsive. Inspectors found highly personalised support, meaningful activities, strong community links and good support for family relationships. The other four areas were rated Good, and the overall rating stayed Good, the same as at the previous inspection.
Personalised support
Staff understood people's individual needs, routines, communication and triggers. Care plans were written in accessible formats and people were involved in developing them.
“People received highly personalised care from staff who understood their diverse needs and preferences.” from the report
Meaningful activities
People were supported with work, volunteering, hobbies, trips, holidays and community activities. Plans could change when people changed their minds.
“The service was exceptional at providing people with meaningful activities that met their individual needs so they could live as full a life as possible.” from the report
Kind and respectful care
People had trusting relationships with staff. Inspectors saw staff protecting privacy, treating people respectfully and supporting independence.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Safety and staffing
Inspectors found enough staff to meet people's needs and saw that risks, safeguarding, medicines and the environment were managed safely.
“People were safe and protected from avoidable harm. Legal requirements were met.” from the report
Open management
The management team led by example and used checks, feedback and reviews to monitor the service and make improvements.
“There was an open and inclusive culture at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you learn and follow my relative's routines, communication methods and personal triggers?
- 02What meaningful activities, work, volunteering or community opportunities could you offer my relative?
- 03How would my relative be involved in writing and reviewing their care and support plans?
- 04How do you make sure staffing levels and one-to-one support remain suitable if people's plans or needs change?
- 05How would my relative or our family raise a concern or complaint, and how would we be kept informed of the response?
This was an unannounced planned inspection covering all five key questions, including the premises and care provided; the previous overall rating was Good. This explanation was written from the published report of 4 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Mount
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- February 2014
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 22 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.