What the CQC found at The Moors Care Centre

People and relatives described staff as caring and supportive. Inspectors observed kind interactions and found that staff understood people's preferences.

“Observations of interactions were caring, and staff knew people well.” from the report

Activities were varied and based on people's interests. People were supported to stay in touch with family and take part in local community activities.

“Activities were based on people's interests and helped to maintain and develop functional skills, independence and well-being.” from the report

Trained staff administered medicines safely and completed the required electronic records. Guidance was available for medicines taken when needed.

“Medicines were managed safely by trained staff; assessments were completed on a regular basis to ensure staff remained competent to safely administer medicines.” from the report

The home carried out recruitment checks and provided induction and ongoing training. Staff said they felt supported.

“Staff had received a robust induction and on-going training to ensure they could meet the needs of the people they supported.” from the report

The home worked well with health and social care professionals to respond to changes in people's needs and provide timely support.

“The home had a good working relationship with other professionals such as district nurses and the GP.” from the report

Some known risks did not have a suitable risk assessment or clear guidance. Care plans did not always explain how staff should support people safely.

“However, risk assessments and care plans were not always in place when there was a known risk.” from the report

The new electronic records were difficult for staff to use and contained gaps and contradictions. This increased the risk that care would not be provided as each person needed.

“The provider failed to ensure records were accurate, complete and contemporaneous.” from the report

The home's checks did not identify the record and safeguarding issues found by inspectors. There was little evidence of how the manager was escalating and fixing the electronic records problem.

“Care plan and safeguarding audits were in place however these had not identified the issues picked up on the inspection.” from the report

Some prescribed creams were kept in people's bathrooms without suitable risk assessments. Inspectors recommended that storage arrangements be reviewed.

“Medicines such as prescribed creams were not always stored securely.” from the report

Some mental capacity assessments lacked enough detail. Records for one person's covert medication did not show that best practice and the home's policy had been followed.

“Mental capacity assessments had been completed for individual decisions; however, these were not always recorded in enough detail.” from the report