CQC report explained · a residential care home
What the CQC found at The Moorings
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, equipment was checked, staffing was sufficient and medicines were administered safely. Infection control practices were observed and the home had increased cleaning because of the COVID-19 pandemic.
- Effective?
- Good
- Staff had training, induction, supervision and competency checks. People's dietary, health and wellbeing needs were assessed, and referrals were made to healthcare professionals when needed.
- Caring?
- Good
- People were treated with kindness, respect and compassion. Staff knew people's needs and supported their privacy, dignity, independence and involvement in decisions.
- Responsive?
- Good
- Care plans described people's individual needs, preferences and communication methods. People could take part in activities, maintain relationships and record their end of life wishes.
- Well-led?
- Good
- Inspectors found an open culture, with management systems to monitor quality and act on shortfalls. People, relatives and staff were asked for their views and these were used to make improvements.
What inspectors found, April 2020
The Moorings was rated Good in all five areas; inspectors found safe, kind and personalised care with effective management.
The inspection took place on 12 March 2020. One inspector spoke with six people, three relatives and 11 staff. They observed care and checked care records, medicines records, staff recruitment files, training records and management checks.
The home was caring for 49 older people, including some people living with dementia, and could support up to 53 people. Inspectors found that risks were assessed, medicines were managed safely, staffing levels met people's needs and infection control arrangements were in place.
People were treated with respect and their choices, privacy and independence were supported. Staff received training, people's health and dietary needs were met, activities were available and the home had systems for complaints and improvement. All five ratings were Good, unchanged from the previous inspection published in July 2017.
Managing risks
People's risks were recorded and staff had guidance on how to reduce them. Inspectors saw staff using mobility equipment safely.
“People's care records included risk assessments which identified the risks on people's daily living and guided staff how these were reduced.” from the report
Skilled staff
Staff received training and supervision. New staff completed an induction, shadowed experienced staff and were checked as competent before working alone.
“New staff received a comprehensive induction which included training and shadowing a senior member of staff.” from the report
Kind and respectful care
People described staff as kind and patient. Inspectors observed warm relationships and support that promoted dignity and independence.
“People were treated with respect and compassion by staff who knew them well.” from the report
Personalised activities
People had group and one-to-one activities, with the programme being changed in response to what people wanted.
“There was an activity programme and the activities coordinator told us how this was continuously being improved as a result of what people said they wanted to do.” from the report
Open management
The home had quality checks, gathered people's views and acted on suggestions. Inspectors found that managers and staff were committed to providing good care.
“The service had an open and empowering culture, which was well led.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you maintaining the cleaning, hand hygiene and visitor arrangements introduced during the COVID-19 pandemic?
- 02How many staff are normally available for my relative's needs, and how do you cover sickness or staff shortages?
- 03How will you adapt activities and one-to-one support to my relative's interests, communication needs and mobility?
- 04How will you involve our family in reviewing care plans and decisions about health, treatment and end of life care?
- 05How do you check that medicines, including medicines given when needed, are administered and recorded correctly?
This was a planned inspection covering all five CQC questions, and the report says the previous Good ratings remained unchanged. This explanation was written from the published report of 7 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2017
The Moorings was rated Good; inspectors found safe, kind and responsive care, with a few gaps in privacy, drinks choices and religious activities.
This was a comprehensive inspection on 17 and 19 May 2017. The first day was unannounced. Inspectors spoke with people living in the home, visitors, managers and staff. They observed care and checked care, medicines, recruitment, training and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable risk checks and prompt help with health needs.
People were generally treated with kindness and respect. Staff knew people's preferences and supported activities, family contact and independence. The home had stable leadership and regular checks on quality.
The rating remained Good, as it was at the previous inspection. Inspectors did note some less consistent practice, including privacy during personal care, choices of drinks and support for religious needs.
People felt safe
People and visitors were confident that staff helped protect people from harm. Staff understood how to report concerns and manage risks.
“Staff are always available, always very helpful and understanding, that's what makes me feel safe.” from the report
Kind and calm care
Inspectors saw gentle, reassuring interactions, including staff comforting people who were distressed. The atmosphere was calm and relaxed.
“Staff offered people gentle encouragement and chatted quietly with people while they provided support. The atmosphere was calm and relaxed.” from the report
Individual support
Staff knew people's likes, dislikes and routines. People were supported to remain independent and to keep in touch with family and friends.
“Care staff and the registered manager were able to tell us in detail about people's individual preferences, likes and dislikes.” from the report
Stable leadership
The management team had been in place for a long time. Regular audits, visits and surveys were used to check quality and plan improvements.
“There was a core of long-standing staff members who were confident about their roles and what was expected of them.” from the report
Privacy during personal care
needs fixingOne person said they were not always covered while being washed. Most other people said their privacy was respected, but this shows experiences were not consistent.
“They don't really cover me up when they wash me, you get used to that.” from the report
Drinks choices varied
minorThe range of cold drinks available was different in different areas of the home. Inspectors found that choices were not offered consistently.
“We noted that there was variable practice in offering choices of drinks to people.” from the report
Religious activities
minorOne person wanted more support for their religious needs. They said there had not been a religious service since Easter.
“One person did say that they would like to see more happening to meet their religious needs as there had not been a service since Easter.” from the report
- 01How do you make sure people are properly covered and their privacy is protected during washing and other personal care?
- 02What drinks choices are available in each area, and how do you check that people are offered suitable choices?
- 03How will you support a resident's religious needs, including access to religious services?
- 04How are people's views used when deciding how their care is delivered?
- 05How quickly are concerns or complaints investigated, and how are families told about the outcome?
This was a comprehensive inspection covering all five areas: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 6 July 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Moorings
3 rated inspections over 5 years: the service has held its Good rating throughout.
- April 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Registered with the Care Quality Commission on 2 August 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.