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CQC report explained · a residential care home

What the CQC found at The Maple Care Home

Requires improvementpublished 5 October 2022, 4 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Maple Care Home.

The story over the years

Every inspection of The Maple Care Home

4 rated inspections over 5 years: the service has held its Requires improvement rating throughout.

  1. October 2022Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. April 2021Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement
  3. May 2018Goodup from Requires improvement
    Safe: GoodWell-led: Good
  4. May 2017Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. December 2023

    Registered with the Care Quality Commission on 6 December 2023.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

45 live-in carers within about an hour of Stockton-on-Tees

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,190 a week. 40 can care for a couple. 10 years' experience on average.

Ble Bernard W.
1 review
From £1,309 a week, 6 years caring
Based about 6 minutes from Stockton-on-Tees. Can care for a couple
Peckson A.
1 review
From £1,316 a week, 1 year caring
Based about 14 minutes from Stockton-on-Tees. Can care for a couple
Maggie S.
2 reviews
From £1,015 a week, 15 years caring
Based about 17 minutes from Stockton-on-Tees. Can care for a couple
Tegan W.
1 review
From £1,113 a week, 10 years caring
Based about 21 minutes from Stockton-on-Tees. Can care for a couple
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
Roy A., about Alison G.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Judith W., about Petty Tutsirai C.
See live-in carers near Stockton-on-TeesProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.