What the CQC found at The Manor House - Frenchay

Care plans described people's needs, preferences, history and wishes. Staff supported people at their own pace and helped them work towards personal goals.

“Care plans gave staff clear guidance and direction about how to provide care and support that met people's needs and wishes.” from the report

Inspectors found an open and supportive management approach. Staff felt valued, involved and able to suggest improvements.

“People were at the heart of everything the service did.” from the report

There were enough staff to meet people's needs, and staff giving medicines had their competence checked. Recruitment checks and safety systems were in place.

“People were supported by sufficient staff.” from the report

The home was registered for up to 23 people and was larger than most domestic-style properties. It was split into three units, which inspectors said reduced the negative impact, but families should consider whether the overall size is suitable.

“However, the service was a large manor house, which was larger than most domestic style properties and was registered to support up to 23 people.” from the report

Applications for safeguards had been submitted on time, but some authorisations were delayed while placing authorities waited to allocate an assessor. Inspectors said this was outside the home's control.

“Applications had been submitted in a timely manner however, there were some delays which were out of the services control.” from the report