CQC report explained · a nursing home
What the CQC found at The Malting's Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home had suitable arrangements for preventing and controlling infection. This included visitor testing, protective equipment, social distancing, cleaning, staff training and outbreak planning.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
The Malting's Care Home was inspected but not rated; inspectors found strong infection control measures during the COVID-19 pandemic.
This was an unannounced, targeted inspection on 19 January 2021. It looked only at infection prevention and control in response to the COVID-19 pandemic.
Inspectors were assured that the home was managing visitors, social distancing, admissions, protective equipment, testing and possible outbreaks safely. They also found that the infection control policy was up to date.
The home was clean and uncluttered. Visiting arrangements, staff training, cleaning checks and the way staff worked in set areas were all described as supporting infection control.
The service was inspected but not rated. This means the report does not give an overall quality rating or a rated judgement for safe care.
Visitor safety
Only essential visitors were being admitted. Visitors had to take a rapid COVID-19 test, and handwashing facilities and protective equipment were available.
“Visitors were required to take a Lateral Flow Test (LFT).” from the report
Safer visiting arrangements
The home had adapted communal areas and installed a visiting pod with a viewing panel and two-way speaker.
“The provider had installed a "pod" into the home to support safe visiting.” from the report
Staff infection control
Staff worked in set areas and were trained in infection prevention and the safe use of protective equipment.
“Staff received training in infection prevention and the correct procedure for putting on and removing PPE, this is called donning and doffing.” from the report
Clean environment
Inspectors saw cleaning staff carrying out their duties. Frequently touched areas were cleaned more often, and weekly checks covered protective equipment and infection control signs.
“The building was clean and free from clutter.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently tested and what happens if a visitor’s test is positive?
- 02How is protective equipment stock checked now, and how quickly would supplies be replaced?
- 03Are staff still working in set areas to reduce the spread of infection?
- 04How often are frequently touched areas cleaned?
- 05What arrangements are in place to manage an infection outbreak or a new admission safely?
This was an unannounced targeted inspection of infection prevention and control only; the service was inspected but not rated. This explanation was written from the published report of 11 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Rated Good; inspectors found safe, kind and personalised care, with minor fire safety issues already being addressed.
This was an unannounced planned inspection on 29 October and 1 November 2019. Inspectors spoke with people living in the home, relatives, friends and staff. They also reviewed care records, medicine records, complaints, incidents and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably checked staff, safe medicines systems, detailed care plans and kind support that respected people's privacy, choices and independence.
People were supported with food, activities, healthcare and end of life wishes. The home listened to complaints and suggestions. A fire service review had found minor deficiencies, but the home had already taken action to put these right.
Safe staffing and medicines
Inspectors found enough staff with the right skills, completed recruitment checks and systems for storing, giving and reviewing medicines safely.
“There were enough staff on duty to support people safely and we saw that they had the skills to meet people's needs.” from the report
Kind and respectful care
People spoke positively about staff. Inspectors saw staff offering choices and protecting people's privacy, dignity and independence.
“Staff fully respected and promoted people's privacy, dignity and independence.” from the report
Personalised support
Care plans gave staff detailed guidance about people's needs, preferences and communication. The home adapted support to help people keep choice and control.
“People had care plans in place, which were personalised and written in detail.” from the report
Activities and relationships
The home provided a full timetable of activities and supported people to maintain relationships with relatives and friends.
“There was a full timetable of activities offered. People and relatives were very positive about the activities on offer.” from the report
Good management and improvement
Managers used audits, feedback, complaints and incident records to identify improvements. Staff felt able to raise issues and said action was taken quickly.
“The registered manager and health and safety coordinator carried out audits, to identify areas of the service that required improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01The report says a fire service review found minor deficiencies. What were they, and have all the required actions now been completed?
- 02How often are medicines records reviewed, and what happens if an error or missed dose is found?
- 03How will you make sure my relative's care plan, communication needs and personal preferences stay up to date?
- 04How are activities matched to each person's interests, including for people who do not want to join group activities?
- 05How will you discuss and record my relative's end of life wishes, and how will these be shared with relevant staff?
This was an unannounced planned inspection covering all five CQC questions, as well as the premises and care provided; all five ratings remained Good. This explanation was written from the published report of 17 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Malting's Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016
Registered with the Care Quality Commission on 4 April 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Peterborough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,370 a week. 34 can care for a couple. 11 years' experience on average.
“I honestly feel lucky to have found her and have already booked her for another visit.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.