CQC report explained · a residential care home
What the CQC found at The Lawns Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used protective equipment safely, followed social distancing and shielding rules, arranged testing, and kept infection control policies up to date.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Outstanding
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, October 2020
The Lawns Care Home was inspected but not rated; inspectors found good infection prevention and control arrangements.
This was an announced, targeted inspection on 20 October 2020. It looked only at infection prevention and control measures as part of a coronavirus pandemic review.
Inspectors found that staff used protective equipment properly and had received infection control training. The home was clean, had extra cleaning processes and carried out testing for residents and staff.
The home supported contact with families through planned visits, phone calls and video calls. Information about the pandemic was provided in different formats, including easy-read and pictorial information.
Protective equipment
Protective equipment was available and staff used it appropriately during the inspection. Staff had also received infection control training.
“Staff were following current infection prevention and control guidance to help people to stay safe.” from the report
Clean premises
Inspectors found the premises clean and hygienic. Extra cleaning processes and regular infection control audits were in place.
“The premises looked clean and hygienic. Additional cleaning processes had been put in place and there was a clear audit trail.” from the report
Family contact
The home had a booking and screening process for visitors and arranged socially distanced visits. Staff also helped residents keep in touch by phone and video call.
“Staff also helped people stay in touch with family and friends through phone and video calls.” from the report
Accessible information
Information about the pandemic and why staff wore masks was displayed in different formats to help people understand it.
“Information to help people understand the pandemic, including explaining why staff wore masks, had been used and displayed around the service in a variety of formats including easy read and pictorial formats.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection in October 2020?
- 02How do you currently provide and check staff training on infection control and protective equipment?
- 03How do you arrange testing and respond if a resident or staff member has an infection?
- 04How can residents currently keep in contact with family and friends, and what visitor arrangements are in place?
- 05How do you make important information accessible to residents who need easy-read or pictorial explanations?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the overall service or the other care questions. This explanation was written from the published report of 30 October 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
The Lawns Care Home is rated Good overall; inspectors found exceptionally caring, safe and person-centred support.
This was an unannounced inspection on 27 and 28 August 2019. One inspector spoke with people living at the home, relatives, a visitor, the manager and care staff. They also reviewed care, medicine, recruitment, training and quality records.
The home was rated Good for Safe, Effective, Responsive and Well-led. Caring was rated Outstanding. Inspectors found that people were safe, supported by staff who knew them well, and helped to make choices about their care, activities and daily lives.
The home used positive behaviour support and no restraint, seclusion or segregation was used. People were supported to be independent, maintain relationships, join community activities and access work or education. The overall Good rating means the service met the required standards, with especially strong findings about kindness, dignity and involvement.
Exceptional kindness
Inspectors found that staff showed genuine concern for people's wellbeing and supported them through difficult personal events. Staff also helped people pursue interests and personal goals.
“Staff demonstrated an exceptionally caring nature and a passion for providing high quality care which was clearly visible throughout the service.” from the report
Choice and independence
People were involved in decisions about their care and daily lives. They were supported to take positive risks, develop life skills and take part in work or education.
“People were empowered to make life choices and decisions about the care they received.” from the report
Safe support
Risk assessments, emergency plans, medicines checks and staff recruitment systems were in place. Inspectors found that people received their medicines safely and had enough staff to meet their needs.
“People received care and support from sufficient numbers of staff to meet their needs.” from the report
Active community life
People were supported to enjoy activities they chose, keep important relationships and use local community facilities. This included social groups, trips, holidays and work opportunities.
“People were supported to develop interests, take part in activities and work opportunities to enable them to live as full a life as possible.” from the report
Strong management
The management team used audits, feedback and staff meetings to monitor quality and make changes. Relatives and staff said the manager and provider were approachable and supportive.
“There were effective systems in place to monitor and improve the quality and standard of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and plan support for my relative's particular needs before they move in?
- 02How would you support my relative to make choices, take positive risks and become as independent as possible?
- 03How do staff understand and respond to my relative's communication methods, including any non-verbal communication?
- 04What activities, community links, work opportunities or education could be matched to my relative's interests?
- 05How would you involve my relative and our family if their health needs changed or they needed end of life care?
This was a planned, unannounced inspection of all five key questions, including the premises and care provided; inspectors also checked whether restrictive interventions were used. This explanation was written from the published report of 11 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Lawns Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- March 2017GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.