CQC report explained · a residential care home
What the CQC found at The Kingfisher Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control procedures were being followed. They found arrangements for PPE, testing, visitors, admissions, cleaning and managing outbreaks.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, August 2020
The Kingfisher Care Home was inspected but not rated; inspectors found good infection control measures during the coronavirus pandemic.
This was an announced, targeted inspection on 12 August 2020. It looked at infection prevention and control as part of CQC's coronavirus review of care homes.
Inspectors found current Covid-19 policies, enough personal protective equipment, staff training and frequent cleaning. They also found arrangements for visitor bookings, safe admissions, testing, social distancing and shielding.
The home was marked "Inspected but not rated". This report does not provide a full rating of the home's overall care, and it does not assess all five areas of care.
Infection control planning
The home had current Covid-19 policies, infection control information and hand sanitiser and PPE available throughout the building.
“We saw Covid 19 policies and procedures were in place and current.” from the report
PPE and staff training
Inspectors found enough PPE and staff had been trained in infection control and how to use protective equipment safely.
“There was sufficient PPE available. Staff had received training on infection control and best practice guidance on how to put on and take off gloves, aprons and masks.” from the report
Cleaning arrangements
The home had mobile washing stations and a specialised cleaning machine. Staff carried out frequent and thorough cleaning.
“The providers had also purchased a specialised cleaning and disinfecting machine and staff carried out a frequent and thorough cleaning regime.” from the report
Safe admissions and visitors
New admissions were tested and isolated before joining other people. Visitors were booked and spaced out to reduce the risk of infection spreading.
“Any potential admission was tested and a negative result received before admission.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed or been updated since the August 2020 inspection?
- 02How do you currently test new residents and manage isolation after admission?
- 03How do you make sure staff have enough PPE and remain trained in using it safely?
- 04How are visits arranged now, and how do you reduce the risk of infection between visitors?
- 05How often are communal areas and frequently touched surfaces cleaned?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other areas of care. This explanation was written from the published report of 25 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
The Kingfisher Care Home is Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced, planned inspection on 30 January 2020. One inspector spoke with people living at the home, staff, the owner and manager, and observed care. Records about care, medicines, staffing, meals, recruitment and management were also checked.
Inspectors found people were protected from abuse and avoidable harm. Medicines were managed safely, staffing was suitable, infection control was effective, and staff were trained. People received prompt healthcare support and positive comments were made about meals.
People described staff as kind and respectful. Care was personalised, communication needs were recorded, activities were available, and complaints were taken seriously. The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led.
The previous inspection was also rated Good, published on 30 March 2017. The report says the next inspection will follow the overall rating, although CQC may inspect sooner if it receives concerning information.
Safe care and medicines
Inspectors found people were protected from abuse and avoidable harm. Medicines records were accurate, trained staff administered medicines and audits were carried out.
“Medicines were managed safely. Records we looked at were accurate and completed correctly.” from the report
Kind and respectful staff
People were treated with kindness and respect. Staff supported people's dignity, privacy, independence and different needs.
“People were treated with respect, and kindness. We observed staff being supportive and sensitive in their interactions with people.” from the report
Personalised support
Care records described people's needs, preferences and interests. Staff knew how to communicate with people living with dementia.
“People continued to receive care and support which was personalised to them.” from the report
Activities and relationships
An activity coordinator supported individual interests and group events. Inspectors heard about activities including trips out and gardening.
“An activity co ordinator was employed to support people and enable them to follow individual interests as well as group events.” from the report
Open management
The owner and manager used audits, meetings and surveys to monitor the service. Staff said they felt valued, supported and able to give their opinions.
“The registered manager and owner continued to maintain an open and transparent culture which contributed to staff morale being high” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's care needs before they move in and after any changes?
- 02How do you make sure activities reflect each person's interests, including trips out or individual hobbies?
- 03How will you support my relative's communication needs, particularly if they live with dementia?
- 04How do you involve relatives and people living at the home in decisions about care and complaints?
- 05How do you record and follow a person's end of life wishes?
This was an unannounced planned inspection covering all five CQC questions, and the report says both the home and the care provided were looked at. This explanation was written from the published report of 13 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Kingfisher Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- August 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- September 2011
Registered with the Care Quality Commission on 21 September 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.