CQC report explained · a residential care home
What the CQC found at The Hollies
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, social distancing and managing outbreaks.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection control and safe arrangements for visitors, PPE, testing and cleaning.
Inspectors visited the home on 11 March 2021. The visit was announced and focused on infection prevention and control during the coronavirus pandemic.
Inspectors found that visitors were screened, PPE guidance was followed and people were supported to keep in touch with loved ones. They were also assured about testing, vaccinations, cleaning, social distancing and managing possible outbreaks.
This was not a full inspection of the home. It was inspected but not rated, so the report does not give an overall quality rating or ratings for most care areas.
Visitor safety
Visitors were screened for symptoms and answered questions before visits took place.
“Visitors were screened for symptoms and answered set questions relating to COVID19 to ensure their visit could take place safely in line with current guidance.” from the report
Contact with loved ones
People were supported to stay in contact with family and friends through calls, video calls and window visits.
“People were supported to maintain contact with loved ones via telephone calls, video calls and window visits.” from the report
Cleaning and testing arrangements
The home had cleaning schedules and frequent cleaning of touch points. Inspectors also found appropriate consultation when people could not consent to COVID-19 tests or vaccinations.
“The provider had cleaning schedules in place. Touch points were cleaned frequently throughout the day.” from the report
Inspectors raised no specific concerns in this report.
- 01What were the home's overall ratings and ratings for Effective, Caring, Responsive and Well-led at the most recent full inspection?
- 02How are infection prevention and control arrangements monitored now?
- 03How are people supported if they cannot consent to tests or vaccinations?
- 04How often are touch points and other parts of the home cleaned?
- 05How can residents keep in contact with loved ones when visits are restricted?
This was a targeted inspection of infection prevention and control under Safe; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 9 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good; inspectors found kind, personalised care, with some building improvements and fire-door repairs still needed.
This was an unannounced, comprehensive inspection on 8 January 2019. Two inspectors spoke with people, managers and care staff. They reviewed care records, medicines records, recruitment and training files, and quality checks.
The inspectors found that people were safe, treated with kindness and supported to make choices. Staff knew people's needs and preferences. People had support with food, medicines, health appointments, activities and independence.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection. The report says there was no evidence of serious risks or concerns.
The building needed improvement and some fire doors were not working properly at the time of the inspection. The provider said repairs and other building work were planned, and the CQC said it would check that the fire-door problem had been fixed.
Kind and respectful care
People said they were happy and inspectors saw caring interactions. Staff knew how to protect dignity and ask permission before providing help.
“People were treated with kindness and respect by staff who knew them well.” from the report
Personalised support
Staff knew people's preferences, interests and support needs. The home matched staff and people thoughtfully to help build positive relationships.
“People received personalised care that was responsive to their needs.” from the report
Choice and independence
People were supported to make choices, take part in activities and do as much as possible for themselves. Staffing was flexible enough to support hobbies and outings.
“People could be assured that they had choice and control over their care and their independence and inclusion promoted.” from the report
Good oversight
The manager was approachable and quality checks covered areas such as medicines and fire safety. People were encouraged to give feedback through surveys and meetings.
“There were also effective quality assurance arrangements in place with the locality manager completing visits to monitor the service.” from the report
Fire doors needed repair
needs fixingSome fire doors were not working properly when inspectors visited. The provider said this would be fixed, and the CQC said it would check the work.
“We found that there were issues with some of the fire doors not working properly; action had been taken to try and resolve this, however this had not yet been resolved.” from the report
Building improvements pending
minorThe building needed improvement, including decorating. The provider said plans were in place, but the report does not give a completion date.
“The building itself needed improving, there are plans in place for this.” from the report
- 01Have all the fire doors that were not working properly now been repaired, and has this been checked?
- 02What building improvements and decorating are planned, and when will they be completed?
- 03How do you adjust staffing when people want to go shopping, attend activities or pursue hobbies?
- 04How will you support my relative's specific health risks, eating needs and healthcare appointments?
- 05How do new staff learn about people's individual needs and responsibilities during their induction?
This was an unannounced comprehensive inspection covering all five CQC questions and the regulated personal care provided to people living in the home. This explanation was written from the published report of 29 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Hollies
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 3 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Stoke-on-Trent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 93 can care for a couple. 9 years' experience on average.
“She's shown compassion, patience and a level of understanding that no other carer has given.”
“She maintained a great environment for mum both with the tidiness and cleanliness of the house and Mum and with her caring and understanding attitude.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.