CQC report explained · a residential care home
What the CQC found at The Hollies
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2018
Rated Good overall, with Outstanding leadership; inspectors found kind, safe and personalised care, but medicines records needed clearer details.
Inspectors visited on 20 and 21 September 2017. The report says the visit was unannounced in its summary, but the inspection details say it was announced. They spoke with staff, the manager, one person living in the home and two relatives by telephone. They observed care and checked care, staffing, training and quality records.
The home supported two people with learning disabilities or autistic spectrum disorder. Inspectors found people were safe, treated kindly and supported to make choices. Staff understood people's communication needs, medicines were administered safely, and there were enough staff. People were supported with food, healthcare, activities, family contact and independence.
All five areas were rated Good except well-led, which was rated Outstanding. The overall rating was Good. This was the same overall rating as at the previous inspection. Inspectors noted one medicines-record issue, because PRN medicines were handwritten onto records rather than printed.
Kind and respectful care
Inspectors saw staff taking time to engage with people and asking before providing assistance. People had personalised bedrooms and were supported to maintain their dignity and privacy.
“We saw that people were treated in a kind and respectful way.” from the report
Personalised communication
Staff used pictures, signing and other non-verbal communication to support people to express their choices. One person was supported to help train staff in communication.
“Staff supported people to make choices and used pictures and nonverbal communications to assist with this.” from the report
Activities and independence
People were supported to choose activities, use community facilities, maintain relationships and develop practical skills such as cooking.
“People were supported to maintain and develop their independence.” from the report
Strong involvement in running the home
People could take part in recruitment and give feedback through accessible meetings and surveys. Staff and relatives were also asked for their views.
“People, relatives and staff were encouraged to influence the running of the home.” from the report
Good oversight
The provider used regular audits, incident meetings, surveys and action plans to monitor care and identify improvements.
“Arrangements were in place for checking the quality of care.” from the report
PRN medicines records
needs fixingMedicine administration records did not have PRN printed on them. Staff wrote this by hand, so the records might not clearly show what had been prescribed.
“However MARs did not have PRN printed on the record. Instead the term PRN was handwritten on the MARs by staff.” from the report
- 01Were the medicine administration records changed so that PRN medicines are clearly recorded as prescribed?
- 02How are medicine records checked now, and what happens if a record is incomplete?
- 03How will you support my relative to communicate choices if they do not use speech?
- 04How can residents and families be involved in care reviews, home meetings or staff recruitment?
- 05What activities and opportunities for independence would be available for my relative?
This inspection looked at all five CQC questions, observed care in communal areas, and checked one person's care records plus staffing, training and quality records. This explanation was written from the published report of 27 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Hollies
2 rated inspections over 4 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Registered with the Care Quality Commission on 21 March 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.